RetailMeNotReviews of community.retailmenot.com

Had hundreds of dollars in my cash back account due to purchases during holiday season. I normally used ebates/Rakuten, but got tempted by the higher %'s at their site. Lo and behold, I got the "Ineligible due to suspected violation of Terms. Please contact Customer Care if you believe this was in error" message. I contacted them for a specific reason, but all I got was a repeat of the accusation and link to their TOC. If I did err somehow, then fine, the cash back should be refunded to the vendor. For all those lawyers out there, I'm really curious if RetailMeNot is keeping all the $ for themselves...

I have submitted multiple emails for my payout to update. This company takes our information and doesn’t respond. Once I receive my last payment from them I am done.

Haven’t received cash back on ANY of my purchases for over a year now. It shows they were activated for the correct merchants I purchased from, but they never process and eventually disappear. I find it super shady that their customer service is impossible to get ahold of and there is not a way to dispute errors. At this point, RetailMeNot owes me hundreds of dollars. I think they’re stealing the cash back money and selling our data. I have switched to only using Rakuten now.

I have been using this site for over five years and I used this site alone for all of my Christmas shopping since October 2024. They are trying not to pay me staying I violated terms. In no way did I violate terms. There is no customer service . They don’t respond or look into anything . This site needs to be removed asap. I lost a lot of money where I could have used Ibotta or Rakuten.

It is such a fraud company. I got rewards from the multiple companies during blackfriday and they have added the amount into my account and then finally "Ineligible due to suspected violation of Terms. Please contact Customer Care if you believe this was in error." for all those purchases. When I send the couple of emails they reesponded saying suspicious. I asked them the reasons for the same but they said we feel suspicious we cant say more than that, I requested them to esclate the issue. They said no esclation. I have never seen such a fraud comany.

Most transactions don't track, even after following their suggestions. They quit paying me cashback when i reported missing tracking. Won't bother with them any more. There's better rebate sites out there that are way less work.

This company seems to be a total scam with non-existent customer service, I have had a horrible experience with this company and cannot recommend it for a cashback. I used their services only a few times throughout in the last 12 months, and they canceled my pending cashback of approximately $20 with status saying "Ineligible due to suspected violation of Terms. Please contact Customer Care if you believe this was in error.". Upon contacting them, I received the following email. I strongly advise avoiding this company for any cashback. I contacted again, received same copy. Thank you for reaching out to us. During a routine security review, our teams noticed some activity in your account that may not align with our Cash Back Rewards Promotion Terms of Use. As a precaution, your account has been temporarily suspended, and unfortunately, you won’t be able to participate in the RetailMeNot Cash Back Program at this time. We understand how frustrating this situation may be, and we sincerely apologize for any inconvenience this may cause. While we don’t have access to additional details regarding the suspension, we’re here to help. If you believe this action was taken in error and would like us to review your account, please follow the link below to answer a few questions and submit your request. The appropriate team will carefully review your case, and we will provide an update within 7-10 business days. We truly appreciate your patience and understanding during this process.

Listen to all the reviews. Scam of a company. Same MO with everyone. They advertise higher cash back % than any other and then when it's time they say something is "suspicious" about your account activity and remove all your cash back. Learn from other people's mistakes and don't waste your time. I've submitted a report to the FTC, perhaps if enough people do something will change.