RetailMeNotReviews of community.retailmenot.com

This use to be a great site to get coupons, now almost all coupons on the site are fake and never work, they use to have a icon you could click if a coupon worked or not, now its gone. This site is useless, dont even waste your time on here.

This is a scam website! They removed all of my cashbacks that were worth hundreds without any notification or any elaboration. Stay away from this scam guys. Retailsmenot is getting the payments from the brands, without paying the customer. This company should be sued and investigated.

Scammer. Rewards to redeem is fake. Never gone through after multiple tries to redeem (supposedly to Paypal and Paypal doesn't have any record of transaction) Tried their help link. Of course, broken, doesn't work.

This company is a SCAM! I activated a 7% hotel reward and booked a room, but the activated deal and reward never appeared. I emailed them numerous times, and they kept saying...just wait. So I did. I was NEVER told to save or submit my "booking email" until AFTER 3 months had passed. By then, too late. By design... Finally after 3 months, I contacted them again and they wanted my BOOKING email from the hotel, which was no longer available in Hotmail after 3 months! Hotel cant provide booking date either, only my stay receipt for $342. RMN owes me $24 and scammed me. I'm done with them! And you cant cash out any amount under $5. Total joke. Don't deal with them!

UPDATE 1: They finally added Canadian businesses back, but now their system automatically rejects discount codes the moment you try to submit them. Absolutely disgraceful and disgusting. --- I’m beyond frustrated with RetailMeNot. They have completely ignored my concerns for over two months, and it’s clear at this point that they simply don’t care about their users. I first reported an issue about being unable to submit coupons for Instacart.ca, and their response was just a series of empty excuses and false promises. Every time I followed up, they said they were “working on it.” That was weeks ago. Nothing has changed. They are blatantly lying—if this were really a priority, it would have been fixed within days. But now, things are looking even worse. I’ve noticed that Walmart.ca, Amazon.ca, and other Canadian retailers have also disappeared from their site. Users are unable to submit coupons for any website ending in .ca. Is this intentional? Because this no longer seems like just an unresolved technical issue—it looks like a deliberate move against Canadian businesses. Given the ongoing trade tensions between the U.S. and Canada, it’s hard not to wonder if RetailMeNot is silently removing Canadian retailers for political reasons. Their customer service is a joke. They don’t address real concerns, they give false reassurances, and they show zero respect for the users who contribute to their platform. To my fellow Canadians—if RetailMeNot isn’t supporting Canadian businesses, then we shouldn’t support them either. At the very least, they owe us a clear explanation instead of brushing off legitimate concerns. RetailMeNot has shown nothing but dishonesty, incompetence, and total disregard for users. Avoid them at all costs. 🚨👎🏼 Shameful.

I needed to change my email address as I've changed my service provider. After logging in and confirming my current info, I was booted out and have not been able to gain access since. When I click on the "forgot password" link and enter my email address, both new and old, I get a notice that an email reset link was sent however they never arrived. I contacted customer support and was told that their system shows that an email had in fact been sent and to add their email address to my whitelist/allowed senders list. Thinking it may be an issue with Outlook, I then logged in to the email web page to look for the responses. Nothing in either the providers direct web page or the new address (Gmail) page. RTM is refusing to take ownership of this and now I'm stuck with all the cash back money locked in an account I no longer can gain access to and they are either unwilling or flat out refusing to help. Isn't this theft on their part? Isn't that money mine considering I put in the effort to accumulate it through my purchases?

This company is a sham and a scam! I was notified today that my account had been inactive (not true) and they had charged me a maintenance fee!!?? A maintenance fee for what? This is supposed to be a discount site where you earn points to redeem cash and get discounts on merchandise. The site will not let me delete my account! I get a "404 site is inactive" notice every time I try.

I’ve attempted to work with RetailMeNot customer service multiple times, but ultimately they lost my well-earned $104.98. The issue started when I contacted customer service requesting to remove some of my personal information (such as my home address), because I found it associated with my name on the Internet, which I prior paid to have removed from web browsing since I work with inmates, so it’s for my safety. RetailMeNot responded, saying they could not adjust my profile information administratively and I’d need to reset my account; they did not warn me to cash out my balance or that my entire account would be removed and unrecognizable, I.e. The reset didn’t just wipe my profile - the RMN database no longer had an account for me and, consequently my cash back balance was MIA. I contacted RMN customer service asking to reconnect me to my balance, and needless to say they could not find my account either - my $104.98 was gone, non-existent. Of note, there is no human to call - If you call customer service, it tells you to send a message online and they email a response; If you press zero, it says invalid, so you have to have the non-live back-and-forth interaction that often was generic long-winded responses that did not pertain to my issue (as if An auto-response or not reading my message). One agent actually responded asking for relevant proof, and I responded providing receipts of transactions and email confirmations from RetailMeNot of my earned cashback balances. The agent that responded next was another generic unrelated “troubleshooting” response, so I was back to ground zero. I’ve lost count how many back-and-forths I’ve had and how many times I’ve provided proof of earned cash back etc. Essentially, RMN got to sell my data for free and my efforts of shopping through their app went unrewarded.