RetailMeNotReviews of community.retailmenot.com

Changing review too 4 stars Help site is down . Missing cash back. If anyone is missing cash back ? Was informed too email Support@Retailmenot With the following info. 1. Copy of merchant confirmation with date and total price 2. If hotel stay . Booking information confirmation . Pricing and final bill. Update After sending in copies. I did get my rewards as a PayPal cash. Note. You can only choose . PayPal or Cash out with Venmo option

4.5 out of 5.0 Trust Pilot Stars. Been using RetailMeNot for cashback for nearly 4 years now. Pros: Most purchases track without an issue. RMN rates are competitive; on some retailers, their rates are the best among top choices for click-through cashback sites. RMN sends e-mails when an offer is activated, sends "a retailer let us know you made purchase" type e-mails, and also sends when cashback is ready and available e-mails as well. This makes the tracking process for the end user much easier. When needed, the customer service is top notch. Ticket creation process is simple, and responses are usually within 12 to 24 hours. Wish all cashback sites were like this. 5 TrustPilot stars for customer service, no question. Cons: We use one retailer regularly that has issues with tracking - about 10 to 20% of those transactions do not track or track incorrectly. Can't know where the fault is, but we encourage RMN to investigate this retailer more thoroughly every time we open a ticket. Final thoughts: Notice a lot of the reviews are surrounding coupon usage - especially the negative ones. Aside from the occasional coupon from RMN, I cannot attest to the validity of the issues with the coupons, other than to say that a lot of the coupon codes are user-submitted, and yes, sometimes, they do not work. All user-submitted coupon sites function in this manner, and its the responsibility of the end-user to be aware of this and its caveats. Bottom line: if you're looking for a decent cashback site, RetailMeNot is a solid choice. But the customer service is what sets them apart. It's among the top choices for cashback sites in terms of the customer service provided.

I was not able to get any coupons to work when I recently purchased a laptop from Lenovo. However, I was able to get a 10% cash back offer. Sounds cool, right? A day after getting an email "Lenovo has verified your purchase!" suddenly, my new never used before RetailMeNot account was flagged for suspicious activity. Fine, I reached out to Customer Care providing a reciept, and a screenshot with the system info and timestamp of me replying to try to get that decision appealed. I was told that they are unable to appeal it because they outsource those decisions to a "Third party risk management company" and they are unable to tell me why I was flagged, only that I am suspended from all cash back offers. They hope I'll continue using them and building history... blah blah. Later, they did another audit, and corrected it, allowing the cash back offers to go through! Updated my review on 8/9

Best coupon site I have found. Highest percentage of relevant and working coupons. No, not all coupons work, but better than most sites. Cashback has worked every time (I'm in USA and not buying gift cards.)

AFter writing this review below, CS team finally resolved the issue, it was glitches in their software. Several months ago, CS team was so slow in responding and not helpful...something changed, and responses truly were within 24hrs, and they were very helpful. I upgraded my review from 1 star to 4 stars accordingly. The system still has glitches though, for example, I bought a bunch of stuff at Lowes, and one item was defective, I went into store and exchanged it for a new one. RetailMeNot showed the entire order was returned, and therefore would not give me my credits. They said I had to give them all receipts for review. but who can go through all this for $10? So beware, there will prob. always be some gltiches like this, but if the compnay continues on this path, hopefully it will be succuessful.... CS means everything when things go wrong. RetailMeNot seems like a scam I followed the rules perfeclty. I based my purchase decision on the cash back they offered... waited the 45 days, and NEVER got ANY of the cash back on the 3 purchases I tested the service on. Customer service takes forever to email you back, and so far, they cant resolve anything, despite them saying they could...

Best site to find the discount coupons before going to shopping! Love it!

It is great to have a tool to help you save money. Don't buy online, until you check for discount.