RetailMeNot Reviews | Read Customer Reviews of community.retailmenot.com

RetailMeNot Reviews | Read Customer Reviews of community.retailmenot.com

RetailMeNot reviews

Showing 153 reviews with 1 star · Clear filters

Merritt T.
Jan 2, 2026
Ripoff site
I have $.45 left from a nice little pot of money. Most of it RetailMeNot gave to themselves. I guess I didn't use the site enough. They took about $5 out as a "maintenance fee." This is what they say it is: "Your account has been assessed a monthly maintenance fee due to inactivity of more than one year. Redeem your remaining balance now or make a new qualifying cash back purchase in order to reactivate your account's status. For more information, please see our Terms of Use." I'll call them a ripoff.
Response from RetailMeNotJan 5, 2026
We’re sorry for any frustration this caused. Maintenance fees are applied only after 12 months of account inactivity, but we understand how this can feel unexpected. We’re happy to reverse the fees and take care of this for you. Please reach out to our Customer Care team at https://help.retailmenot.com/s/ so we can assist further. We look forward to helping resolve this for you.
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Henry S.
Dec 15, 2025
I always Get Sent to Malware Infected Webpages
I never get cash back because unlike other apps it takes me to a website that my malware protection warns me not to go to and the one time I went anyway it was infected with malware. This has been a useless app and I wish I had used Rakuten which works well
Response from RetailMeNotDec 16, 2025
Thanks for taking the time to share your experience. We’re sorry to hear this has been frustrating. We want to clarify that RetailMeNot does not direct users to malware or infected sites. When you shop through our app or browser extension, you’re routed to trusted retailer websites, and we work closely with partners to monitor and address any security concerns. In some cases, third-party security software may flag tracking or redirect links as a precaution, even when they are safe to use. If you’re open to it, we’d appreciate the opportunity to look into what you encountered and review your account to see why cash back may not have tracked as expected. Please reach out to our support team at https://help.retailmenot.com/s/. We appreciate your feedback and take concerns like this seriously.
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Henry
Dec 11, 2025
Cashback Offer not working
The 1% cashback for Home Depot just keeps spinning without ever finishing. The only Retailmenot website support is a Chat that only allows a few preset topics and will not let you ask a question or get to chat with a person. Google lists a phone number which only directs you back to this unhelpful Chat! You still can't talk to anyone to resolve a tech support issue.
Response from RetailMeNotDec 12, 2025
Henry, thank you for sharing your feedback. We're really sorry for the trouble you ran into. We tested the Home Depot offer on our side, and everything is working normally. If you’re still seeing the issue, please try clearing your cache and cookies or using a different device, since we weren’t able to recreate the error you mentioned. You can reach a customer care agent through our chat by typing agent or even something like I need more help, and a ticket will be created for you. We sincerely apologize for the frustration this has caused. If the issue continues, we’re more than happy to help you get it resolved.
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AnnandFrank D.
Dec 10, 2025
Never paid out cash back for 4…
Never paid out cash back for 4 orders.Retailmenot claims the cash back was activated but they did not get confirmation back from the Merchant(EBay). I received an email that the purchases were activated. The activations are in my Retailmenot account.Ebay alleges that what Retailmenot claims is inaccurate and simply not true. Ebay researched my concern and have had many customers with the same issue. Ebay verified that “Retailmenot is a third party application and they have independent means to confirm an order and Retailmenot is solely responsible for obtaining that data for payment. The issue as EBay states is “on Retailmenot’s end, not EBay.” 1 star is being generous! Retailmenot just plain and simple does not pay the cash back they collect. It is a scam. Use TopCashback. Made 2 purchases and within an hour the cashback was tracking to my account.
Response from RetailMeNotDec 11, 2025
Thank you for sharing your feedback. We do have a partnership with eBay and rely on system tracking to confirm purchases for cash back. When tracking doesn’t register properly, we’re always happy to review missing cash back and provide guidance to help ensure successful tracking. At this time, we’re unable to issue additional payouts for your account, but we appreciate your patience and are happy to help with any questions about how to ensure purchases track correctly in the future.
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Zud
Dec 6, 2025
Retailmenot used to offer cash back
Retailmenot used to offer cash back, now it says it does when you purchase but no cash is ever given. Done with it!
Response from RetailMeNotDec 11, 2025
We’re sorry to hear about your experience. We would love to better understand the issue and help resolve it. Please get in touch with our Care team so we can review your account and provide assistance. You can reach us here: https://help.retailmenot.com/s/ Thank you for your feedback and for giving us the opportunity to help.
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Karianne N.
Dec 6, 2025
They steel your cash back. Coupons rarely work unless they are for cashback.
Coupons rarely work and if they do its for cash back. When you get your cash back they close your account claiming you violated terms of service and your money disappears. The way they are responding on her to all of us that they have knowingly robbed is disgusting. The more of us that contact the better business bureau the quicker RMN will be shut down.
Response from RetailMeNotDec 11, 2025
We’re sorry to hear about your experience, Karianne. The account we have on file is not blocked, and we would love to understand your situation better and assist you. Please reach out to our Care team so we can review your account and help resolve any issues: https://help.retailmenot.com/s/ Thank you for giving us the opportunity to assist.
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Daniel M.
Nov 30, 2025
Coupons generally do not work and forces the app
Coupons generally do not work and no way to provide feedback without being forced to use the app. Even using the website they try force you to use the app.
Response from RetailMeNotDec 1, 2025
Thank you for your candid feedback regarding coupon functionality and the experience on both our website and app. We apologize that you felt forced to use the app and that the coupon experience did not meet your expectations. We take all user feedback seriously and will ensure your comments are shared with our product development team for review.
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Jared F.
Nov 11, 2025
Account Closed for Alleged "Violation of Terms" With no Explanation
They suddenly closed my account saying there was a violation of terms of service, but they never said what the violation actually was. I attempted to appeal but was just given another form letter saying that they wouldn't reconsider the decision. Luckily I didn't lose too much value, but it feels very much like a scam that they close accounts for no reason and keep the earned cash back. The CS agents I dealt with were "Johnathan" and "Leah".
Response from RetailMeNotDec 11, 2025
Thank you for sharing your feedback. Your account was closed due to a violation of our Terms of Use. For the safety and integrity of our platform, we don’t disclose the specifics of these violations. We understand this may be frustrating, and appreciate your understanding.
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