RetailMeNotReviews of community.retailmenot.com

Response from RetailMeNotSep 16, 2026

We're so sorry for the frustration! For a bonus offer to be applied, the purchase must track directly through our link so we can verify it with the retailer. To help ensure your purchases always track automatically in the future, here are a few best practices: -Clear Cache & Cookies: Do this before clicking through to start with a clean session. -Complete in One Session: Activate the offer and finish your purchase immediately in the same browsing session. -Avoid Private Browsing: Make sure you aren't using Incognito or Private mode, as this blocks tracking. -Disable Blockers: Ensure ad blockers or third-party extension blockers are turned off. We hope we continue to help you save!

Response from RetailMeNotSep 16, 2026

We're so sorry you experienced trouble redeeming your rewards! We checked your account and are glad to see you were able to successfully redeem your funds on 9/13. If you need any further assistance, please reach out to our team; we'd be more than happy to help. We truly appreciate your feedback and hope to earn a 5-star rating from you in the future!

Response from RetailMeNotAug 18, 2026

Thank you for sharing your feedback with us! We understand that waiting to redeem rewards can be frustrating. The pending period varies depending on the merchant, as it gives them the necessary time to process and report any updates or changes to your purchase. We truly appreciate you hanging in there with us, and we hope you continue to save with RetailMeNot!

Response from RetailMeNotAug 13, 2026

Hi Roxann, Thank you for sharing your feedback. While we don't offer phone support, our Customer Care team is more than happy to assist you directly via email. We want to make sure your issue is resolved. Please check your inbox or spam folder for our latest email from our Customer Care team regarding your account (or reply directly to it) so we can assist you right away. Thank you for your patience!

Response from RetailMeNotJul 20, 2026

We appreciate you sharing your experience and feedback with us. We understand your frustration regarding the delay in receiving your cash back and the repetitive responses you've encountered. We are actively reviewing our processes to improve the speed and clarity of our communication and resolution for cash back redemptions.

Response from RetailMeNotNov 24, 2025

Thank you for your feedback, Sandra. Customer care is our priority, and I’m sorry to hear you feel let down. I reviewed your case and saw that we requested additional information on November 21, but we haven’t received a reply yet. Once you respond to that request, we’ll be able to review your eligibility and help you with the outstanding cash back offers. I understand you’d prefer to speak with someone live. At this time, we’re a web-based service, and support is provided through our chatbot and our care team. We’re still here to help, and as soon as we receive your response in the open case.

Response from RetailMeNotNov 11, 2024

Thank you for sharing your feedback. We apologize for any frustration you’ve experienced. We want to clarify that all payout dates are estimated and sometimes vary depending on the partner and transaction. The details of our offers indicate that travel Rewards are issued approximately 45 days after the completion of your trip, which helps ensure all terms and conditions are met by both parties. We understand that waiting can be inconvenient, and we appreciate your patience. Please know that we are here to help, and if you have any questions as the payout date approaches, don’t hesitate to reach out. Thank you again for your feedback, and we hope to improve your experience in the future.

Response from RetailMeNotMay 21, 2024

Thank you for your feedback. We are sorry you had this issue using one of our offers. We understand the frustration of using a coupon that didn't work. Users and community members post many of the offers listed on RetailMeNot; sometimes, a user might share an incomplete or incorrect coupon. Again, we sincerely apologize for the inconvenience and hope you will continue to use RetailMeNot for savings! If you have any questions, please don't hesitate to contact our Customer Care team at https://help.retailmenot.com/s/contactsupport.