RetailMeNotReviews of community.retailmenot.com

First experience with this site and can't even get that right. They will do what they can to not give you your rewards. Claiming my first purchase is "Ineligible due to suspected violation of Terms." Many other better options for purchase rewards, never have issues with Rakuten. Guess I will be continuing using them for future purchases.

I have been using RMN for years and have no issues redeeming my rewards until it is a large amount. The $5-10 deposits to my Venmo account instantly but $30 and up I always have to try to contact customer service which is a failure because I can never get anyone on the phone and those chatbots on the app and website are useless. Then they make you email them your issue and nobody responds for weeks! That's just bad business!!

Updated Review: Expedia was activated when making my purchase! Other companies take care of their customers like Rakuten, never any issues. I’ve been using retail me not for several Years and whenever I have a large purchase I make sure I use one of my cashback apps. I recently made a large purchase through Expedia.com I was suppose to receive 10% back. What retail me not doesn’t let you know is that transactions take a long time to process. I noticed that nothing was pending and contacted them with my receipt and my concern. The customer service manager “Jaime” was unhelpful and said I’m basically out of luck for that purchase. I use Rakuten and every time there is an issue they ask for my receipt and credit my account for the cashback I’ve earned for using their app/website. RetailMeNot and Jaime, the unhelpful manager, need to do better and take care of their customers. How hard is it to process cashback that your website states that you will get back when making purchases? Please do better

I have been using RMN for several years but don't seem to be getting rewards. In particular, DoorDash and InstaCart, where I spend the most online money, don't seem to be working together. I use Instacart every week for grocery shopping as I am partially disabled. This morning I got the following email: As of August 22nd, your RetailMeNot Cash Back account associated with email xxx, with a current balance of $9.95, will have been inactive for 365 days or more. Starting August 22nd, your wallet will be subject to a $2 monthly reduction to reflect maintenance fees. If your balance is less than $2, maintenance fees will not draw the account balance below $0. But don’t worry, there’s still time to keep all your earnings! Cash out your RetailMeNot Wallet balance via Paypal or Venmo before August 22nd and your money will be safe and sound in your bank account. Cashing out today or making a new cash back-eligible purchase will prevent this and further maintenance fees from being deducted for another year. WTH??? I took out cash one time, and that was it. I suggest you all check your balances before continuing to use them and check your email and balances to make sure you are getting credits for what you buy. Lin

I recently had a terrible experience with RetailMeNot that I feel compelled to share. I made a purchase of a standing desk from FlexiSpot for $466.44 on June 3rd, expecting to receive 8% cashback, which should have been around $34.56. On June 5th, I received an email from RetailMeNot stating that FlexiSpot had verified my purchase and that my cashback was on its way, expected by July 18th. However, July 18th came and went with no cashback. When I checked the app after returning from vacation, I saw that my account was marked as ineligible. I contacted their customer support, only to receive a vague response that my account had been suspended due to "suspicious activity" that violated their terms of service. They provided no specific details on what I did wrong. The support process was a nightmare. The automated phone system directed me to email or fill out a form, and I had to wait 7-10 business days for a response. After providing all the necessary documentation, including my receipt and order confirmation from FlexiSpot, I was informed by Jamie, a Customer Excellence Manager, that my account would remain suspended. The lack of transparency and the refusal to provide a clear reason for my suspension is infuriating. It's evident from other Trustpilot reviews that I'm not alone in this experience. Many users have faced similar issues with their accounts being suspended for no apparent reason. I encourage everyone to read the reviews from JH, who had a nearly identical experience at Walmart, and Sean Ma, who also mentioned similar issues with account suspension (see the reviews below mine). Their stories confirm that this is a widespread problem with RetailMeNot. I urge everyone to avoid RetailMeNot. Their cashback program is a scam, and their customer service is unhelpful and opaque. I could have used other cashback services like Rakuten or Capital One Shopping, but I chose RetailMeNot and deeply regret it. Jamie and Johnathan, if you read this, know that your poor handling of this situation has cost RetailMeNot a customer for life. Before RetailMeNot tries to put some generic response below my review saying to reach out and appeal or that they'll be in touch, be aware that I've already tried to appeal. The only way I want to hear from them, and the only way I'll update my review, is if someone with actual authority at the company contacts me and gets me my cashback. Until then, this review stands as is. EDITED 08/08/2024: As I anticipated, RetailMeNot has once again provided an unsatisfactory response, offering only vague references to a "third-party vendor" and remaining as unhelpful and unspecific as possible. Despite my attempts to clarify what exactly is wrong with my account, they have not provided any concrete details or explanations.

I purchased items from Walmart after activating a cash back offer. Then I received emails from RetailMeNot saying that Walmart notified them of purchases and they issued pending cash back to my account. For some unknown reason however, all the cash back was deleted and my account was suspended - termed "ineligible." There was no further explanation. I did not return any items and bought them in good faith, believing in the cash back offer, which I now know was bogus. In other words, like others' reviews, my account was closed and cash back deleted without giving any information on why. I am a senior, have perfect credit, and have never been accused of anything before and certainly never had my account inactivated. Legally, the details have to be given the accused. This is classic bait and switch and I will be notifying my attorney and the FTC for further action.

I had a $11.70 balance. I got no emails notifying me of my balance until it was down to $3.65. You must have $5 to withdraw. It’s difficult to get there since most offers are bogus, which is why I stopped using it and forgot my balance. The email notifying of the low balance was when I learned of a $2 monthly maintenance fee that had used up the rest of my balance. The fees and bogus offers and restrictions on when you can withdraw tge balance makes it a complete waste of time. Don’t bother with this scam.

Delete this BS