L G.
Appalling customer service, disgraceful trading standards.
On 1st August 2023, I placed order #15202S28881 with Commonplacey for two swim rompers in sizes 12-14 and 22-24 for a total of £34.18. A week later, I contacted Commonplacey because I had not received confirmation of dispatch. On 8th August 2023, I was told by support@commonplacey that 'The freight forwarder confirms that your order is still in transit. The system has not updated the latest shipping information. We have urged them to update it. If we receive an update on your logistics, we will give you feedback.' On 10th September, I contacted the company again to express disappointment and request a refund only to receive this answer, 'We are so sorry for that. We have asked the carrier to expedite transportation speed. But sometimes logistics have some delay. We've urged the update of logistics information.' On that same 11th September, I wrote back to insist on a full refund. The company replied, 'We are so sorry to keep you waiting but please kindly understand that we could not offer a refund as the order has been sent out. We can not stop the shipment. We promise that we will keep contacting with the shipping company to urge them expedite your parcel. It's almost there. Sorry for the inconvenience and hope you can get it soon.' On 14th October, I sent a very serious message to the company announcing that today, 16th October 2023, I would be contacting several consumer rights regulators to get help, given that the items have not arrived (two months after the order) and the company refuses to provide me with the requested refund. I am also publishing this review today. If deleted, as others have claimed, I will keep republishing. I have endorsed the help from Companies House, Trading Standards and Citizens Advice in UK.