ComicconnectReviews of comicconnect.com

Response from ComicconnectJul 10, 2025

We really appreciate you being a loyal customer over the years, JC, and we’re incredibly sorry for the delays and missing books in your recent orders. You’re right to be frustrated, this isn’t the level of service we aim for, and we understand how this could feel like a breach of trust. We’ve been working behind the scenes to overhaul parts of our stock management and shipping department, and while that’s no excuse, I want you (and anyone reading this) to know we’re taking these issues seriously. As a first step, we’d like to offer you free shipping on your next order and do whatever we can to make this right. Thanks again for your past support, JC. I hope we can earn back your trust.

Response from ComicconnectJul 10, 2025

Brandon, we are sorry you had this experience, and you’re right to expect better, especially after being such a consistent customer. The delays, communication breakdowns, and billing issues you described are unacceptable, and we want you to know we’re taking this seriously. We’ve been in the process of overhauling parts of our inventory and fulfillment systems, and while that’s not an excuse, it’s clear that it impacted your orders in a major way. We know that offering store credit after an error like this probably felt tone-deaf, that wasn’t our intention, and we apologize if it came across that way. As a gesture of goodwill, we’d like to offer you free shipping on your next order, and we’ll do everything we can to make this right. Thanks for your honest feedback, Brandon. It’s tough to read, but it’s necessary if we’re going to improve, and we will.

Response from ComicconnectJul 10, 2025

Jeffrey, we are sorry for the experience you had, it’s clear we dropped the ball, and we completely understand your frustration. You’re right to expect better communication and faster follow through, especially after paying for your order. We’ve been actively working on improving our inventory and fulfillment process to prevent situations like this, and we genuinely regret that you were caught in the middle of it. As a small gesture, we’d like to offer you free shipping on your next order and will do everything we can to make things right. Thank you for the honest feedback. It’s tough to hear, but it helps us get better.

Response from ComicconnectJul 10, 2025

Steve, we are genuinely sorry to hear that this was your experience. We clearly failed to meet your expectations, and while we wish we had the chance to make things right before it got to this point, we still appreciate you sharing how you feel. We’re constantly working to improve every part of what we do, and we take feedback like this seriously. If you’re open to it, we’d be happy to speak with you directly to better understand what went wrong. We’d also like to offer free shipping on your next order, should you choose to give us another shot. Either way, we hope you find a collecting experience that feels rewarding; that’s what this hobby should be.

Response from ComicconnectJul 10, 2025

Michael, we are sorry to hear you walked away from the experience feeling this way, that’s never our goal, and we wish we could have had a better outcome together. We always try to give conservative estimates based on market trends at the time, and while the market has had some unexpected shifts, we understand that doesn't make it any less frustrating when expectations aren't met. That said, we stand by our intent to advocate for every consignor, not just for a commission, but because we care about the long term relationships we build. We’d be happy to speak with you directly to revisit this, and as a gesture of goodwill, we’d also like to offer free shipping on your next purchase. We genuinely want to make things right. And just to clarify, our office is very much open. Feel free to reach out if you’d like to talk further.

Response from ComicconnectJul 10, 2025

David, we are sorry for the delay in getting back to you, that’s completely on us, and we understand how frustrating that must’ve been. You deserved a faster, clearer response, and we wish we had handled it better. We’re actively working on improving our customer support and response times, and we appreciate you calling this out. If you’re open to it, we’d like to offer free shipping on your next order and do whatever we can to make things right. Either way, thank you for the feedback, it helps us get better.

Response from ComicconnectJul 10, 2025

Anthony, we are truly sorry you had such a painful and upsetting experience, and even more so to hear that it happened while you were recovering from eye surgery. That should have met with empathy, not suspicion, and if our team came across as anything less than kind or understanding, we sincerely apologize. This isn’t the kind of experience we want anyone to have with us, and we want you to know that we take this kind of feedback seriously. If you're ever open to speaking directly, we’d be glad to talk and try to make things right. As a gesture of goodwill, we’d also be happy to offer you free shipping on a future order if you ever decide to give us another chance. We care about this hobby and the people in it, and we are sorry that it wasn’t reflected in your experience with us.

Response from ComicconnectJul 10, 2025

Robert, we are sorry you’ve had such a frustrating experience, especially after working with us for so long. It’s clear you’ve put a lot of time and energy into collecting, and sharing your passion for comics, and we are genuinely disappointed to hear that you felt overlooked. We never want anyone to feel like they’re not being heard or valued, and we understand how delays or a lack of clear communication can erode trust, especially when it involves something personal like a long standing account or a collection that means a lot to you. We’d like to offer you free shipping on your next order and, more importantly, we’re happy to revisit anything that didn’t feel right. If you’re open to it, please reach out directly and reference this message, we’ll make sure it gets personal attention. Thanks for the honest feedback. We’re not perfect, but we care about getting better, and responses like yours remind us where we need to improve.