ComcastReviews of comcastbusiness.com

My mom is an elderly widow on a fixed income. My dad had a business contract with them but died one year before it expired. She has been on the phone trying to cancel since October. She was told to return the router. She sent them back the router and has the mailing receipt. They keep billing her, calling her, giving her conflicting stories, and denying that they got the router . They insist that my dad had to cancel the account. But he is DEAD. And they keep charging her. Then they referred her to a debt collection agency that called her today. Luckily the person took her off that list after hearing her story. I told her to contact her lawyer. This is harassment and elder abuse. Their service that we had in their house was poor as well. There should be a class action lawsuit given the number of people who have had such experiences trying to cancel their accounts!

This company billed.me for two years with no service. It was an over see on my accounting department one it was noticed i reached out to comcast business mobile department i got no response from anyone I was told I was going to get a call back on several occasions with no avail!

I have been with Comcast 17 years now. I asked for a bundle to save money. The opposite happened. I’ve called for 6 months straight without assistance. Sadly their customer service has failed, unfortunately customer care is so important to me that we will not return to Comcast.

Was a customer for over 6 years. My contract expired and my price went from $160 to over $200 a month for 2 phone lines and internet. I called and got a new contract that was suppose to bring down my bill to the original amount. Well that didn't happen and my bill remained over $200. I called and tried to get it fixed and they basically told me to get lost there was nothing they could do. I told them that as soon as I am close to being out of contract I will be leaving and never return. I was lied to by the rep that had me sign a new contract.

Buyer beware. Comcast will charge you an early termination fee that can be as much as a $500 penalty.

I own a business in Naples Comcast emailed me saying that my business internet and phone would be down for the whole day on Wednesday March 19th to enhance the service. As you can imagine it was a slow day with no way for customers to call in an order! I then received a email from Comcast at 12:30 ( already down since 6am) saying that they cannot finish the enhanced work and that I will be down all day tomorrow as well!!!! Terrible company with no communication and customer care. Do not use this company

My monthly contact finished and without me knowing and because I was on autopay they took advantage and start charging me $100 extra on my bill it went up from $115 monthly to $225 for few month. then when we noticed I called and cancelled the account and removed my credit card on file. next month I still recieved a bill with late fee of $25 dolloars added and recieved many emails and even by mail warnings about the bill. I called them they said in my contract if I cancel they still charge me for the next 30 days. wheter I had service or not. This is what I call higway theft by a big company.

If we could give 0 stars we would. Comcast business is the worst! No communication, They lie relentlessly, you can’t speak to anyone that is at all helpful. Mistakes on their end and they offer no apology. Awful! We are changing over to Verizon or T-Mobile!