ComcastReviews of comcastbusiness.com

You signed up a 2yr contract so that your overall bill remains relatively the same over a period of 2yr ...Bill went from 189$ to 275$ in less than 3months...the mf blame everything on taxes...eas transferred to more than 4 depts.....not one single ee or manager wanted to take responsibility for anything.....what the point of signing up for a 2yr contract if you going to jack up my bill. Am a CPA...Comcast billing is the most confusing bill you can ever come across. Looking for another service provider

Absolutely awful time with comcast business internet. Not only does it not work when sitting right next to the router, but we constantly receive notifications about service outages, but we don't see any reflection of this in our bill. We pay for a paper bill to be sent to us every month not only did we not receive the bill, but we still got charged it on top of late fees. When questioning it, the lady on the phone said to just pay online and we won't have to worry about it but that is not how our business operates and WE PAY FOR PAPER, so we need to be receiving them. In addition to all of this when we were looking to speak to a manger because we were getting nowhere with the person in customer service and she flat out said no. In my opinion if we said this to one of our customers that would not fly at all.... very unprofessional. Lastly, when we signed our contract with comcast, we signed for so much a month, and we were ok with the pricing. Then our first bill we received beside setup fees was $30 over the monthly contract. This wasn't just taxes it's also "one-time fees" that somehow are never explained clearly as to what they are actually for. This occurs each month consistently making our bill anywhere from $30-$40 over budget per the contract.

With out phone or internet access for two days how can you run a business like this ? Horrible humans work there

We've been a Comcast Business Internet user for over a decade, however the service has become very poor. The guarantee of keeping your business connected seem nonexistent at this point, often taking days to fix reoccurring service issues. The issue is not with the techs, who have been great and knowledgeable, the issue is with their systems and bureaucracy. Actually talking to someone for service has also been put behind walls of bureaucracy and complicated phone trees. Even after cancelling our service, which was intentionally made near impossible to do, they continue to try to bill us. We would never recommend anyone ever use Comcast Business for their business.

I cancelled 10 days before the end of my billing period. I was fine not getting reimbursed for those 10 days but they also are charging me for an extra 30 days. I went with AT&T which is much less expensive with no contracts.

I have spent so much of my life in the last 2 or more years talking to comcast and their billing, to no avail. Hours on the phone negotiating billing prices and I no sooner get a bill adjustment and the billing goes up. No additional service, infact services were dropped. In November of 25, I consulted with them and was told if I changed my land line over to a mobile phone the bill would be reduced. ( requiring buying a new cell phone from them) In Feb. I agreed to based on the fact that they said they would port the phone # over to the new cell in 7 to ten days. They did not get that done till April 18th. I was told that until that was done, I could not cancel my internet service. So I have been billed for more than 2 months of that service at a very high rate and not been using it and in fact had no phone service at all for more than 2 weeks of that time. The manager will not adjust the bill and is charging additional fees. I have been a Comcast customer for 17 years, their business practices are dishonest and unreliable. Their internet rates are almost 3 times higher than other companies. They give new customers rates that are 3-4 times less than those of established customers. The time and stress of trying to get thru their Ai system to a person is enough to send one to the hospital with high blood pressure and then after a long wait, often the call is disconnected. Save yourself time and money and go elsewhere.

charging double the normal rate and internet constantly goes down with no one responding. AI stinks

This is a company that thinks they can train employees to care. A caring nature cannot be taught, but instilled. This is a lesson that they will never know. I am a former employee who was let go for no reason and my when my girlfriend, who was also an employee, went on disability, they terminated her and didn't once try to help her in her situation.