ComcastReviews of comcastbusiness.com

Horrific. 24/7 “customer service” is folks answering the phone to tell you they cannot help you. Every encounter with this company has been awful from the start. Almost delayed a business launch waiting for them to fix yet another problem. Called to downgrade the service months ago, got a bill for over $500 for internet and one phone line. Now I get to waste a planned day off proving I am not a common criminal and have the signed contract. Worst ever. If you want to run your business instead of running Comcast? Run for your life from this company.

Unable to process business payments due to agents not understanding and speaking English, tried paying a few days and nothing due to lack of knowledge and account is locked. Comcast benefits from Americans customers, get paid in dollar currency from American businesses and consumers yet they are paying call centers in India and Mexico most likely to cut expenses. It is not the same to pay an American minimum wage than to pay a foreign agent overseas. The customer end up wasting time on the phone trying to teach people how to spell. Unprofessional

This is the worst company ever. Called to cancel services and they still billed me for the following month. On top of that they added a cancellation fee. Stay clear. Say no to contracts.

Terrible billing process and customer service reps that have varying proposed solutions and are unable to correct billing (over-billing by not shutting off coax internet after they installed a fiber line and consolidating all service bills into their new online payment center).

Will say anything to get the sale. Completely dishonest.

Worst company ever, the true meaning of vampires. They keep increasing the monthly fees with some bogus names and taxes, when you call they try to get you to sign up for more deals and promotions just to get you deeper and deeper with them. Simply because they know that zone is only covered by Comcast, so they will abuse it. If you have a choice any other choice do not sign up with Comcast, i hope they go bankrupt.

Literally the worst company on the planet. I pay for 300 speed, but they only deliver 100 wirelessly because their modems can't handle 300 (a rep told me that). I reached out to see if we can add somethings to make the service get to the level I need, but they don't send people out anymore so they just offered more speed (which they can't deliver). I want to give them more money, but they won't let me!

Just absolutely horrible customer service experience. Instead of being able to reach a human I get stuck in a dead-end loop of an automated phone tree that requires lots of information to be entered just to 'verify' that you own the account, but no actual way to get anyone to help troubleshoot the account unless I agree to immediately re-boot my service - which I can not just do any time since it would shut down our business phones and internet. No way to reach someone to discuss that our speed test showed me we are getting about 50 MBPS today instead of the 300 MBPS that we are paying for.