ComcastReviews of comcastbusiness.com

If your business relies on a dependable, consistent internet connection, go ANYWHERE else.

Worst customer service. Long waits to speak with customer service. Fees to set up "new contract" even when you are already receiving services....such a scam.

The worst experience I’ve ever delt with. Sales signed our business up, scheduled installation. Installer came out, tore our box and wires out of building, said they needed a tech to come fix a problem, and he would be back that evening. Tech shows up, says problem is fixed but can’t get in touch with installer. Called comcast. 2.5 hours later and literally 10 different transfers they can’t see where anyone came out and says I don’t have service at the location yet we’ve got a bill. Asked to cancel service only to be transferred again and still service on an account that was never installed. The worst customer service experience I’ve ever experienced and I’m technically not even a customer yet, although their billing system says we are.

I really wish I could give no stars. Cancelled service the proper way almost 6 months ago and I am still fighting with them to stop billing us. They show all records for disconnect but despite that we are now in collections and still fighting to get them to erase the false charges. Hours and hours wasted on the phone and every time they promise to fix it. Do yourself a big favor and go with Verizon.

Have been trying to get my internet speed increased out of contract for the past week. Been passed around from retention specialists, sales, tech support and they cannot simply increase my speed. Being a business, we don't have time to wait this long for a simple increase in speed.

Is there a worse internet company? They are kings of price gouging to small businesses. I had 100mb and paid $479/mo. Yes, you read that right. Thankfully I have moved on and will NEVER return to Comcast. I will be letting my massive network of business owners know my solution to saving over $300/mo. with MUCH faster internet.

This company is the worst I have ever dealt with when it comes to taking advantage of their customers. Heartless! Bill went from $390 to $690 due to being out of contract. My wife handles our payables and missed this increase for 5 months dealing with cancer. When I called to see if they would help, they mentioned they could get us back on the $390, but would offer nothing to help with the additional $1500 we paid. I told them we would cancel and their response was, you're required to give 30 days notice. Basically so they could stick me for one more month, only with year end price increase, it's now over $700. We not only canceled our business account, but we also canceled our home account. Hope it was worth it for them, because I will NEVER deal with Comcast or Xfinity ever again and I will make sure everyone I know here's of my experience.

Really awful. We have had a Comcast Business plan for over 10 years. Where we are located, there is no real competition. They are awful. Parts of their technology keep failing and their backend help are obviously located overseas and are untrained. Our most recent experience was loss of voicemail on our business line. Due to the tech's lack of training, it was a miracle that service got restored after a couple of hours on the phone. The problem ended up being Comcast had moved the voicemail to our nonpublished number from our published number without our knowledge. Problems like this have happened on a regular basis with Comcast. Get a different vendor if you can. Jan 22 update: Comcast problem still not fixed after 2 days. Really all they have to do is activate voice mail on our main business line. Is this nuclear physics? No. Comcast is using the Boeing plan to destroy their business from the inside by outsourcing services to the lowest bidder.