ComcastReviews of comcastbusiness.com

Where to even start…I will say that Comcast and xfinity (even though being bought out) are not remotely the same company and operate completely separate. I have 5 accounts with the two companies because of business and person. I have literally been on hold, between both entities, and talked to representatives that have no clue as to what they are doing for about 24hrs total. Yea— this is over a couple of years, but I have lost an entire day of my life. I have screenshots to prove. I would never have both business and personal (even though that is a separate credit card). I would also not go with xfinity because my son got a new phone and we sat through 2 Shrek movies in the background before we got out of there. I literally have no idea how such poorly run companies are in business. I just don’t have the bandwidth to sue, but it would be justified.

Monopolies ALWAYS have horrible customer service ...America is being fleeced by these large monopolies ..Called to disconnect and it took 20 minutes they kept on asking irrelevant questions ....trying to get more personal information out of me when I refused to answer some the (inner city) customer service rep started losing her temper ...she does not have the temperament for customer service......3-4 times she .repeatedly trying to delay the disconnect ..pathetic for such a large company ...MONOPOLIES SUCK!

They are the absolute worst. For three straight weekends I have had my internet got out for hours in the evening. This time it dropped at 5:00 est and won’t be back up until 8:55pm because “a service interruption is in my area”. This has been the norm for the passed three weeks. I have six months left on my contract and I’m going with Frontier. I have three neighbors that use them. It’s fiber lines to the house and they have not had any service interruptions in the two years they have been a customer. Screw Comcast from the bottom to the top.

I'm writing to report unprofessional behavior from my assigned business account manager regarding our new internet service account. I have not even signed the contract yet. Specifically: 1. Rude communication 2. Unable to provide explanation of services 3. Upon asking via email to make changes to the proposal - this was the account managers response: "Are there any other changes that she wants because she could have told me that on the phone when she requested the name correction. I can make all the changes at one time instead of bread crumbing. After making numerous attempts to resolve this issue by calling comcast business and requesting a supervisor or manager and not receiving a response to solve the issue as I was forwarded to voicemail every time. This level of service is not what we expect from a business account relationship.

They’re quick to sign you up for their Internet, but it takes 30 days to cancel your business Internet and on top of that they charge you the last month although you won’t be using the service. we had already moved from the location. We just haven’t had the time to give them a call and cancel it because why will we assume they take 30 days to cancel a service When they didn’t even run a new line or anything when we first signed up. It takez couple minutes to sign up for their Internet service, but 30 days to cancel it definitely bad business practice. stay away from this company. They never mention the cancellation process when you sign up neither.

So me and my friends are watching a movie on netflix and your ads have played 50 times, please let me watch netflix ad free again

Had to cancel my service due to the business shutting down and was charged $35 for every month left on the contract. Thanks Comcast for adding on to my financial hardship.

When my contract ran out they doubled my monthly bill. I was now paying $280 per month for low-speed internet for my business. I complained and they told me they would lower my bill if I signed a three-year contract. I declined and found an alternative. I canceled my service and gave a month notice and returned my equipment to their store. My closing bill said I didn't give notice and they charged me a termination fee, charging me $580. I paid $200 and told them I had no contract. They said I did have a contract and I asked them to send me a copy. They never did, but sent me a bill for $280. I told them I would not pay it. They sent me to a collection agency. I told them I had not received proof of my contract. They said they would have comcast send me a copy of the contract. Comcast send me blank pages. I have now filed complaints with the FCC and the Public Utilities Commission. I told the collection agency that I was disputing the charge. Comcast's goal is to try to ruin your credit so that you will give in and just pay them. They won't answer the phones, and won't have a human call you, just robots. They are criminals and should be shut down, but they pay off the politicians in cities to get monopolies.