ColourpopReviews of colourpop.com

Some products are really great (the Jellypop eyeshadows). Others (reg eyeshadow palettes) have not great pigmentation or layering. When I used the jelly glitter it left my skin irritated. Their pressed glitter is just okay. Hipdot is 1000x better. This company is very hit and miss and their customer service is awful. I was sent the wrong item in an order and emailed three times about it and never got a response. If you're going to try one of their products, I recommend buying at a retailer where you can return it to the store.

In China want me to fill tariffs, spent a lot of money, it's too sad.

My lipstick came broken.

Very nice brand! I ordered so many items from their website and never been disappointed. The makeup is very good quality for the price, it's impressive! I would recommend to anyone. (March 22nd, 2021) **EDIT August 14th 2021** If you encounter any issue with an order and you don't receive an answer from customer service, don't waste your time, and go to social media team (IG, Twitter). They are efficient in sending special requests to customer service. The issue with my missing packages has been solved because of their help: I finally got a replacement. Thanks to them! **EDIT July 28th 2021** I have to modify my review here. I ordered from this company many times in the past, and I have no complaints regarding their products. This review is about their customer service and their policy when there is an issue with the delivery... which is just as important as the quality of the products. I believe that their customer service associates might be composed of robots since they keep repeating the same corporate answers when you try to sort an issue with them. I had a problem with two orders that I've made at the end of May 2021, and, to this day (July 28th, 2021), it's never been resolved. The two parcels had shipped with DHL Global Mail. Probably due to COVID-19, there were delays with the delivery. In the process, DHL transferred my parcels to a "delivery partner" (TForce Logistics) without my consent and that's when the s*** show started: This so-called partner marked my parcels as delivered on their website... but I never got the packages. Apparently, from what I've read on the internet, this is a recurring issue with TForce Logistics. Anyway, I contacted Colourpop several times regarding this. I told them that either TForce Logistics delivered to the wrong location, or the packages had been stolen, but in any case, I asked to receive either a replacement or a full refund since I never got the items I paid for. As a response, they tried to buy some time, telling me the following crap: "Sometimes tracking information can be incorrect and packages are marked as delivered before they actually arrive - oops!" and then they told me to wait 5 MORE BUSINESS DAYS "just in case the packages would arrive". They obviously never did! I contacted them again, providing all the details and the steps I've followed to get information about what happened with the packages, including screen shots of the emails exchanged with both delivery companies. I even opened a police report for stolen mail! As a response, Colourpop thanked me for "keeping them updated"… and they kept telling me that the parcels were marked as delivered on the TForce website (of which I was fully aware since that's the core of the problem, right?). They suggested that I should contact TForce... which I already did several times, and Colourpop knew about it since they had the copies of the emails. Long story short, when there is a problem, instead of sorting it professionally, Colourpop would make their customers run in circles, repeating the same corporate answers and sending you back contacting other people involved, so then they can offload their responsibility to someone else. They took absolutely no accountability regarding this, and they never refunded me OR sent me any replacement products whatsoever. Their customer's word means nothing to them, even if you bought plenty of products in the past. Beware if you order anything from Colourpop... if there is any issue, they won't give a flying ****. You will be on your own and you will lose your money!

My order hasn't been fulfilled, one month later.

First time customer here. I was recommended by a friend to check out the makeup line here because Colourpop released an Animal Crossing collection. Stayed up late (3:00am KT) to wait for it’s preorder launch in February and managed to get my order through. After three whole months with no updates or hear back from their form fill out, it finally arrived to my military address. I also managed to contact with a customer service representative when directly messaging their email, so definitely will go that route next time. My order wasn't completely accurate, a bit disappointed it didn't come in an animal crossing themed box, but the products all came in perfect condition. Just be ready to wait a loooooong time for these products to arrive to an international address.

I’m still waiting on my order but I do have a big order coming as long as everything comes ok I love I will be happy

It took longer than expected to arrive.