ColourpopReviews of colourpop.com

Mi producto llegó dañado, mandé un correo con evidencias y nunca me respondieron. Al pagar por un producto uno espera la mejor calidad y no un delineador defectuoso de fábrica.

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The formula is horrible def lost its touch never pur hazing again you guys had quality what happened !

The product isn’t very good. Especially the lip sticks. I will never purchase again because of the no return policy.

I talked too much with support, not getting real helped - I am tired and will noch repeat

I cannot get a straight answer from Colourpop on if some ingredients come from China. I will assume the answer is yes. Colourpop markets itself as if their products are entirely made(ingredients included)in the US. The labeling on the product i purchased indicated ingredients could be from outside the US. I won't purchase again.

I recently ordered at Colourpop as an international customer, only to discover that CP splits orders without telling you anywhere. This meant double the customs handling fee for me, which admittedly CP has no control over. When the second packages came, the second one had three single shadows in a massive box. Unsustainable and unnecessary. So I contacted customer service asking if I could be reimbursed for the fees, since the company had caused me extra fees withoutvmy knowledge and didn't declare it anywhere. I know this is a big ask and I would've accepted a no, but the way customer service reacted: The first email was automatic. The second email went "sorry you got confused" - I wasn't confused at all, I'd been charged outside of my knowledge and control. The third email then went "as you've experienced, we do split packages sometimes. Now you know." Nice, Colourpop. Professional. I'm not in danger of ordering from them again, but looking at other reviews here that's a gamble Colourpop is happy to bet on with each sale.

My experiences with ColourPop has always been OK up until the last new launch of the hocus-pocus two palette. I’ve placed my order and made nearly all of my payments on this order, and I have still not received my package. I am having extremely hard time with customer service. It’s nearly impossible with them.