ColourpopReviews of colourpop.com

Terrible customer service

I never got the complete items i ordered. The customer service was so poor. Will never order again from colourpop

Do yourself a favor and do NOT order from this company. I ordered a makeup pallet for a Christmas gift, with a delivery date of Dec 23. Well now USPS is saying I will see delivery on Dec 29th. What a joke because when I reached out to ColourPop to resolve the issue, they informed me to contact the delivery carrier. I told them “WAY TO WASH YOUR HANDS ABOUT THE PROBLEM”. They would not EVEN refund me the purchase when it’s CLEARLY their error or the error of the delivery service THEY use. Below is the PROFESSIONAL response I got from Ms. Miranda. Beware of making business with this company, as they clearly do not care for their customers. Unfortunately as previously advised, we have a no return or refund policy. This information is available on our FAQ page linked here. All sales are final. As you have made a purchase with ColourPop, you agree to our terms and conditions. We apologize for the delay and recommend you reach out to USPS for more information. Thank you, ColourPop Team Join the party! Follow us: IG // ColourPopCosmetics Twitter // ColourpopCo TikTok // ColourPopCo

I have placed another order since 1 month, still haven’t received that.

I never got the package.

Never got the product I ordered. They said it would take 21 business days (since this is international shipping), which in my case it should have been delivered to me on Dec 12. It is Dec 19 and I have not received the package yet. I tried contacting customer service but they were not able to offer a solution.

Don't Trust the Reviews on their site! I ordered the Level Up Mascara which was new at the time back in March. I didn't care for it and wrote a review, not sure if I gave it one or two stars. If you go to their website today there are 159 reviews and there are ZERO one-, two-, or three-star reviews! Only fours and fives. Many of the products on their website have very few negative reviews, which seems unlikely. A product may not work for everyone, even if the product itself is a good product. Many people (myself included) consider whether or not to buy something at least partially based on the reviews a product receives. If you do buy something on their site, I would advise not to base your decision on reviews.

processing of the order was so much delayed. took almost 2 weeks. this does not include the delivery period yet!