ColourpopReviews of colourpop.com

I ordered something during the valentines day collection launch and on of the shades in my palette came shattered. When I reached out to customer service they said they would get back to me and they never did

The colours in “miss bliss” and “in a trance” are so pretty but there is way too much fallout on the palettes and they look like chalk on my face. And the brown eyeliner was dried out to the point it was kind of painful to apply it.

Products arrived broken and replacing said products was incredibly difficult. No communication, bad management.

A product that I ordered and paid for was missing. :(

Hey, I recibe my palettes broken):

Most of the items came in damaged- product quality was good on the items I could use

Well, I was really disappointed that on not just the Animal crossing launch, but the Valentine's day launch as well, that you didn't have enough stock to meet demands. I had items in my cart, and they still sold out with no opportunity to buy them because the website was having an issue with my PayPal for all of one minute. Also, as much as I love the pigmentation and color varieties, my biggest issue with the eyeshadow I received is how much drops. When applying it, so much of it falls to the cheeks or off the brush. Plus, because of the same issue, it also gets awfully dusty inside of the case. I paid a lot of money on both of my visits, but still ended up with not being able to get all of the products I wanted, or the quality I had expected.

Order was not correct. No response to emails. Correct item sent much later. A simple response goes a long way. I love the products but not the lack of communication.