ColourpopReviews of colourpop.com

I received a used eye shadow palette with my order, and the ColourPop customer service team has been difficult to communicate with. Initially I sent an inquiry through their website and received a response within an hour. I was asked to send photos of the palette and did so right away. Five or six days passed without a response. I followed up once and decided to open a dispute on PayPal. About a day later I got an email from ColourPop that they would replace the palette if I closed the PayPal dispute. I agreed to do so but asked them to respond to the dispute in PayPal. I received a response back that they would not resolve the issue unless I closed the dispute. So here we are; I'm at an impasse with ColourPop over a used, $18 eye shadow palette. It's disappointing because their products are so good, but their service is pretty bad. After I finish this review, I'm walking away. They're not going to replace the palette and I'm not going to get my money back. There's plenty of discount makeup out there, I can live without ColourPop.

I wrote email email to customer support and never got a response. Probably my last order here.

To many Issues I understand that things happen but I also understand that I've done my part in creating the solutions. Colorpop could improve on the member experience side of things. I was missing items from an order I placed months ago and still have not received them, in addition to that issue that I reported I didn't even try to get help on eyeshadow pallets being "defective". Regardless of the well-packed boxes, I have gotten multiple scratched pallets (even though they are also boxed. It does not make sense for the pallet to be scratched up) as well as eyeshadows being broken or gouged (also kind of sketchy). So when I ordered makeup brushes and 5 had huge cracks in the handles I sent images via email to get replacements. I felt like the agent was blaming me because she couldn't get my images to load... whatever. There are countless companies selling the same stuff. I have spent nearly 1000 with Colorpop this year and they should be more generous and gracious to customers who have been supporting them in my opinion.

Please just read my email and give my money nack with the damaged itemsssss.Thanks a lot!

Ordered my items late February and they took about 3 weeks to arrive. I ordered a set of glitters but got sent a pallete instead. I've reached out to them multiple times over their online forms and social media and still have heard nothing, the first one I sent Immediately after getting my order. While the items that are correct are nice, I won't be ordering again. Spent a lot of money with them and I'd at least expect some form of acknowledgement to their mistake even if nothing could be done to fix it.

On the website as well as costumer service( who I think was robotic response) said items ship in 3-5 days I believe. Mine took two whole weeks. Not including delivery time. So in total almost a month. Very false advertising there which is unfortunate. Cause I’d love to place another order, but I won’t cause I can’t trust it will get shipped :/

The product was not to my expectations. The pallet came scratched. That normally wouldn’t bother me, but I love the excitement of looking at how pretty a brand new pallet is, and it didn’t look brand new to be honest. The only other complaint I would have is that I was highly allergic to it as well.

Fast service beautiful product!!!