ColourpopReviews of colourpop.com

The order has not arrived, the delivery date was not met, at this time the order is lost and the transport company does not respond. What should I do, how can I get my product returned or, if so, my money? I have suffered a lot because of this, I appreciate an immediate solution.

I have never received the order. Last tracking information mentioned that label was created on November 22, 2022 (and we are now in Jan 3.2023). Any attempts to contact DHL or Colour Pop failed.

The customer service is pretty bad, my package got stolen and it never arrived at my place, I send them multiple mails about this issue and no one response or give a solution. The only mail that I received is this for evaluation of the service. This was my first purchase from the brand and I won’t be buying again, it just useless the email service because it doesn’t work on time, they should have at least the chat service. My order was from November 26.

I really want to love this brand but it has way too many avoidable issues. They continuously discontinue their BEST products while releasing bland and mediocre collections. They were called out for most of their eyeshadow palettes not being poc friendly and for not having hardly any poc affiliates and what they chose to do was pick a small handful of tokens from each demographic. Their formula somehow started off lovely and saturated and ended up so bland and uninspiring as well as REPETITIVE. At this point, all I can say is that I love their creme gel pencils and their lip stains. I hope they start caring again and reminding us why they were THAT brand once upon a time.

I still have not received my order. No update on my tracking since 29th November. This is my second purchase with the exact same pathetic service. I will never purchase from Colourpop again!!!!!!

My order hasn’t it made it to me yet, like two months later.

I made an order during the worldwide free shipping. A few days later, I've received my shipping notification with a tracking from Dhl. The tracking number was corrupted and after 3 weeks of wait, I reached out to customer service from the undelivered items. Their were prompt in offering to send back the items but said that if I did so, I wouldn't be able to then ask for a credit. Once I asked about this part, I received a reply saying that my order couldn't be fulfilled and that a credit was issued. So I never got the items, was forcefully issued a credit and missed out on free shipping. The items clearly oversold, and I can understand this happening, but the bogus tracking number, false shipment notification and lack of transparency is what drove me to choose 1 star.

we have waited over 30 days for delivery