ColourpopReviews of colourpop.com

Sent me the wrong item, then offered me a voucher for the value (despite the fact that I’d have to pay additional shipping to get the item I had in fact ordered) even though I requested that the item I wanted be sent. After some to-ing and fro-ing they agreed to refund me but this does mean I don’t have the item I wanted. Wouldn’t order again as can’t be confident they would send me my actual order and customer services was frankly lacking in a resolution I’d have been happy with.

There was a problem with two of the products that I have ordered. One of them was completly missing and the other one was white eyeliner, but the liquid was completely transparent with literally no pigment. I contacted their clients centerand they told me that they were sorry and that I would recieve my money back. Well I hoped that I would get new products as a refund and also I've already paid all customs and taxes, so now it is another complication for me t get back my money also from the customs duty office.

An item was left out of the order, and instead of replacing it, they offered a voucher - the issue is that this does not cover the cost of shipping if I want to re-purchase the item they missed.

There seems to be no quality control in the packaging. My order came with a slip listing what I'd ordered but what was in the package was still wrong. It took weeks to get the first package so having to wait for what I'd actually ordered was so frustrating. The products are fine but they need to focus on quality control in packaging.

Only received half the order. Customer service took 3 days to respond. The other half arrived a week later.

The site glitched the first time I ordered, so I reordered again, admittedly somewhat close to my need for the make-up (11 days), but with shipping being stated as 5-7 days, and most companies delivering much under that in the lower 48, I thought I'd be fine. They didn't even create the shipping label until day 10! I had sent multiple emails to them after the first few days, inquiring about the shipping, as I had got an order confirmation but no shipping confirmation. It's been 2 weeks, I now have a shipping confirmation, but I already spent $95 dollars replacing what I needed for the event that happened 3 days ago and the order still isn't here. Super disappointed that they weren't more transparent about the timeline, huge waste of money on make-up I no longer need. Still no response from customer service, 3 emails later (there's no # to call)

After having to contact Colourpop customer service for noticing that my parcel was stuck still in Germany transit since May 6th and literally no any updated for over a month, they delayed to reply to me after already and finally receiving my order 2 months later of the date of order (early of April). I never had such a negative experience with online orders and sadly it was my first purchase from Colourpop company. I am considering to not purchase from them again even though they have really nice products that I'd like to own. The funny part is that I kept receiving an email from them to rate my order and win 5 euros/dollars (whatever) discount for my next order and I hadn't had received my order yet. I don't know... it was a really bad experience. I was even afraid that my order was missed or something. I had to contact delivery couriers and my local post office to track my order that changed tracking number and I had no information about it.

I bought three super shock shadows and they dried out within a month. They are rock hard and cannot be used. Very sad as they were great colours.