Kelly M.
Poor Costumer Service
The package I ordered was completely mishandled during shipping and I received horrible costumer service. The company advertises an average of 3-5 days for processing and 3-5 days for shipping. However, my package took 3 and a half weeks to get to my state and then was sent back to the sender. The costumer service team was both curt and unhelpful. While there was nothing wrong with my package or shipping address or payment they offered no explanation as to what might have happened or how to prevent this in the future. Their emails were short, did not answer my questions, and they did not respond to my last email simply asking how to prevent trouble with their company should i reorder the products that never got to me. Extremely disappointed by Colourpop's service because I was looking forward to trying their highly regarded make up products.