ColourpopReviews of colourpop.com

On the 8th of December I ordered $106 worth of makeup from their sale. I received an email from them that my order had been paid, fulfilled and sent. They gave me a tracking number via USPS to follow my order to Australia. 6 weeks later and I haven't received my order and USPS say that they have a label but no package. I have contacted Colourpop 4 times and each time I get the same generic message from a different person saying that I must have used a different credit card and could I please send the correct details. I told them I only have one credit card and gave them the details. I received another generic email asking for correct credit details. On my bank statement they money has been given to them but they still insist on me sending them the correct details, which I have numerous occasions to be told they are wrong and can I please send the correct details. I am now in the process of getting my credit card to do a recharge. I am sick of going around in circles. I will never deal with them again.

DO NOT place online order for international delivery. Free shipping is nice and all but that doesn't mean anything bcs i never receive my order...I have been waiting for 2 months now. No sign of my order. Contacted customer service and they kept saying the same thing again and again. Wasted my money. Should have just purchase something better from Sephora.

I have been ordering from Colourpop every month since October and placed 4 large orders in December. I did get a lot of broken items but did not complain as I thought it would be hassle to be sent another to the UK. However I did request a refund when I had 4 items missing from my last order which was annoying as I had to pay customs fees for these items. The advisor is refusing to refund me for my items even though my package was not marked as ‘checked’ and I will cost me more to ship replacement items out again! Unfortunately the incident and the advisor have put me off of ordering again.

This company do not pay the duty for the item entering the UK. My 14 year old purchased 2 palettes from this company, totalling £17 and paid an additional £10 postage and packing. She then received notice from Royal Mail that before delivery would occur, duty was payable totalling £12.72 that Colorpop did not pay and there was an £8 handling charge for having to chase the duty. Total rip off from a site that targets young people.

Colourpop is easily one of THE WORST companies I have bought from. To begin with, it took almost 10 days for it to move from Oxnard Calif to Los Angeles. Secondly, once it left the United States I was not able to track the package at all. I called my countries delivery service to see if they had any information and they said they knew the same things I did. I am now in my 26th business day and there is still no sign of my package. I contacted colourpop customer service by email (because ridiculously enough they have no phone number) and all they did was apologize and tell me to contact my country's delivery service, absolutely no help at all. I will most definitely not be purchasing from this company again, I am completely disappointed with their service and customer support.

Horrible Customer Service! They take forever to ship the items out. I tried to cancel before it was shipped and they said no. I tried to return it after I received it and they do not accept returns for any reason. The product was also much smaller and cheaper looking then how it appears on the website. Do not buy from this company.

Terrible customer service. I was overcharged and had emailed them multiple times where the response was unapologetic and they didn't resolve the issue at all. Won't be purchasing off them again!

I ordered quite a few liquid lipsticks and one of which came in a damaged package. Not only was the package damaged but I noticed after opening the lipstick for one the liquid was falling out the top (created a mess) and on the sides of the product as if it was already opened prior to me receiving it. I immediately contacted customer service sending pictures and I got a response from Justine R. stating they don't see that as an issue and there will be no refund or exchange. After going back and forth I decided to let it go. As a paying customer I rather take my service elsewhere. I will never purchase from here again. Besides, I found a wholesaler who service was awesome and absolutely no issues with the cosmetics I ordered in addition they have a refund/exchange option. ⚠️ Warning:DON'T SPEND YOUR MONEY HERE!