ColourpopReviews of colourpop.com

Originally I was a fan of the brand and purchased quite a bit of their makeup products but ultimately was beyond disappointed with horrible customer service and website issues... my last purchase Was the FINAL STRAW. I specifically emailed customer service right after I made my purchase about the web site issues that did not allow me to purchase two additional items and about the codes not providing me get a free lipstick based on my purchase total. I explained in detail in my email that when I attempted to purchase the two addition items in my cart , they kept removing from my cart during check out. In addition, during check out, the promo code for my free lipstick stated it was an invalid code and was charging me for the lipstick. I specifically requested that my order not be shipped until the promotion was applied and my two additional items be put in that order and I be charged for the outstanding balance. Not only did the customer service not respond to me to my email but then I received a separate email stating that my items were shipped. When I email customer service a second time about my order and that I have not authorized for the shipment of this item until the issue was resolved, they would not honor their promotion and said that if I wanted to purchase the additional two items I would be charged an additional shipping cost. By far this company has the worst customer service I have seen. I told customer service to close my account because I will never purchased from them again.

I place an order and I spent $60 USD on my first order and received a shipping confirmation within 3 days. It arrived the next week. However 3 days after I placed an order of the $60 usd I turned around and spent $122 USD and a week went by with no confirmation that it shipped and then another week went by. I ended asking for a refund after 2 weeks of no shipping my product. I then bought when they had 20% off sitewide and spent $250 USD and almost 2 weeks with no confirmation again of not even shipping my items. Plus when I email no response it just an automated generic message. It seems the more you spend the worse the customer service gets. Good products but isn't worth the shady dealings of how they ignore their customers after they have got your money you hear nothing about when your order will ship. They lie and tell you it takes 10 -21 day after they ship it that you could wait receive. Where within the USA and so am I that it takes nearly 3 weeks to ship something?

I saw a similar complaint to mine as i was reading through the comments. Colourpop and their misleading "free global shipping over $50" had me stretch my order to reap the benefits. Instead, i was charged with an extra £15.43. Which means that if i went under the $50 and paid for shipping i would still pay for the extra UK customs fee. This is nothing but modern day robbery. I used to sing their praises as i used to order from them whilst i lived in the US and had no problems... their products were affordable with reasonable quality. After going back and forth with their poor excuse of customer service, i decided that it was best not to incur a bigger loss as the items would be sent back to them and they would resell them for a bigger profit. So i put my pride aside and paid for items that will go in the bin just so they don't gain any more profit from their unethical ways of doing business. Karma doesn't care how "big" co-operations are nor how profitable they may be and i cannot wait for Colourpop to learn this for themselves.

I am an international customer (based in India).On 10th February I had placed an order for 08 lipsticks.I am still waiting for my order to be delivered.I regularly order items requiring international shipping and never have I had such a long wait for delivery.Kylie Jenner lipsticks reached me in 05 days flat.Utterly disappointing.Will never ever order again

Ordered over 50$ to get free shipping it took over a week to arrive only to find out I’m being charged £16.04 custom&shipping on top of what I ordered I will never order again from colour pop again they charge so much!!!! Going to pick my order up tomorrow and I swear if my order is is a cheap packaging and not in a colour pop box I’m going to frigging vexed!!!!!

My items came in a cheap envelope that was opened when I received it. All my items were opened and looked tampered with. I emailed them to let them know and they acknowledged that the cheap packaging was an issue that they know about and that this happens a lot. But they assured me the tampered items were good to use 🙄 I asked for either a refund or an even exchange, I would ship their damaged goods back. Apparently they don’t do refunds, exchanges for any reason even when it’s their fault. I won’t be shopping with them anymore. Cheap makeup equals cheap customer service and policy.

My tracking number has not updated for THREE WEEKS and no explanation from colourpop who has been ignoring all my emails. USPS said it is still awaiting the shipment from colourpop since 23 January. On my colourpop account my order is unfulfilled with a total of $0 when I spent $20 USD. Colourpop has the WORST customer service I have ever experienced who ignore all their customers and censor every comment that criticises them on social media. This brand is overrated and highly unprofessional. They come up with new products to dry your wallets every week but fail to fulfill any of their customers' orders. I regret spending my money here. I WANT A REFUND!!!!!!!!! This may very well be the last time I will ever order from colourpop NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!! order #9400655

Made a purchase and paid 86 USD on 13 November 2017. The package never reached me, and despite numerous messages to Colourpop, all I ever received were worthless generic messages. Finally on 12 January 2018 the package was returned to Colourpop again. I messaged them and was told that a refund would take up to 7-10 business days. Today, on 25 January 2018 still no sign of a refund. My conclusion? DO NOT EVER PURCHASE FROM COLOURPOP. The products may be nice, but from what I have now been reading and experiencing myself, a lot of people never see neither the items they purchased nor a refund, and Colourpop couldn't care less.