ColourpopReviews of colourpop.com

I placed my order August 17th for quite a sum of Colourpop products. A few days later the purchase and processing went through. I tracked USPS up until it said my package had arrived in Singapore August 25th ( Singapore being where I live) and the item had departed my country’s airport and was in transit to the destination. The most inefficient and annoying thing is that there is only a tracking number for USPS UP UNTIL IT REACHES the destination country after which it is considered normal mail with NO tracking number!! How on earth then then is the customer supposed to liaise with the local mail delivery service??!! It is NOW SEPTEMBER 20th... waaay past 5-21 business days as promised on website and what customer service promised. I have been checking USPS EVERYDAY to see if there have been any updates SINCE Aug 25th... but NOTHING and customer service told me delays are normal and expected after it lands in destination country and that all I can do is be patient and wait!!?!!! ALL CUSTOMERS SHOULD BE MADE AWARE THAT COLOURPOP’S INTERNATIONAL DELIVERY IS RIDICULOUS!! OVER PROMISING AND UNDER DELIVERING. I AM FURIOUS AT THE AMOUNT OF $ I SPENT ON A 1ST TIME PURCHASE FROM COLOURPOP IN THE US. I am still waiting and checking for updates Everyday. How long more? What am I supposed to do?? I have made numerous trips/ phone calls/ emails to my local post office numerous times to enquire if my pack is there with no result. I have also called and emailed my customs/ tax office in case I thought it might be withheld there but they have nothing as well!! MY TIME, MY EFFORT!! I have tried EVERY MEANS TO GET TO THE BOTTOM OF THIS. CUSTOMER SERVICE NEEDS TO BE A LOT MORE THOROUGH AND EFFICIENT IN HELPING THE CUSTOMER AND FEEDBACK THAT THERE NEEDS TO BE A TRACKING SYSTEM IN THE COUNTRY OF PURCHASE!! I will continue to wait a few more days after which if there is still no update or receiving of my package I will consult CASE , which deals in consumer rights protection in Singapore and get a lawsuit filed against this company. SHAMBLES YOU ARE COLOURPOP!! I LOVE MAKEUP BUT YOU HAVE LEFT A REAL BAD IMPRESSION AND I SHALL SPREAD THE WORD GLOBALLY!!! I WILL NOT BE PURCHASING FROM THIS COMPANY EVER AGAIN THAT’S FOR SURE AND NEITHER SHOULD YOU, WHO ARE READING THIS!!!

Never received my order. Though according to them. They have shipped it twice. They don't give the contact of courier company they use and since its lost in transit, they can't do anything about it. After reading other reviews, it seems like a normal practice for them. Is there any course of action that can be taken against them. This is definitely a scam. Thoroughly hassled after waiting for my items for almost 50 days..

Will NEVER order from this company again! Horrible customer service. Lip gloss I ordered I thought it would glide on and have a nice shine to it....I was so wrong!!! It was very chalky and sticky....terrible product and a waste of money. 😡😡

This review is regarding their shipment process. ColourPop does not provide a way in which you can quickly access customer support. They provide you only with a message that you can send to the company, and it took 3 days for them to respond so if you have any type of address change or issue, good luck contacting them.

I recently ordered the ultra satin lip kit from Colour Pop. I opened up my brand new lipstick only to discover a clump of hair inside of it. Disgusting. I asked for a refund or store credit at least and received no help from customer service because of their policies. DO NOT BUY PRODUCTS!

Worst customer service ever! No delivery on time. Poor assistance with the package. Package delivered internationally via ordinary mail that cannot be tracked locally. Horrendous.

I made 3 orders during the new foundation launch on the 14th of June, the products have yet to be shipped and I simply requested a refund instead, that was 3 days ago. I was told the order could not be modified, cancelled or refunded because 'packing' has already begun and yet still nothing has been sent. So basically my money is being held hostage and they will send product when they feel like it. Shouldn't be two days later if packaging has already begun for them to send my stuff. I don't even want the items anymore, I want my money back and to be done with this company. Also their concealers are always below half full causing you to have to re-purchase another sooner than you would have to from other makeup companies who provide concealers in the same sized package. Now I may have to take this (and the matter of the concealers) to court just to get my refunds. They aren't responding to my customer service emails, PayPal, nor social media comments. This was my first time ever having this happen with this company but will certainly be the last as after I hopefully get my refund back, I'm done with them. It's ridiculous the way they are ignoring me and won't simply refund my money for products I do NOT have or were never sent to begin with. The orders say they are 'processing' yet they took the money out of my account long ago. I want my refunds.

They made a mistake in my order and I was missing a product. They refused to send me the product with free shipping. After complaining they agreed to refund the price of the product but made it seem like they were doing me a favour!!! This was their mistake!!!!