ColourpopReviews of colourpop.com

Terrible customer service. It took forever for someone to contact me. I had to go to their Facebook to finally get a response. They finally replaced my broken item with another broken item!

I order a shadow that arrived broken so I emailed them to have it replaced. I never heard back from them but did get a replacement shadow that also arrived broken and just gave up. Usually they are great but this time it was not good and I still don’t have my shadow I wear daily.

I am very unhappy with Colourpop customer service. Back in December I ordered The Child Palette. I do unboxings on my YT channel when I turned the palette up to the camera one of the shadows fell out the pan and shattered. Thought it was a fluke even when I saw it happen to another person on camera. Thought it was possibly just a mishap with that palette. Then about a month ago I ordered the Mint To Be palette. Same exact thing happened. Only this time I sent several emails to Colourpop. Never got any response. Bad enough it wasn't replaced or they gave me some sort of store credit or reimburse me but Colourpop didn't even acknowledge my emails. I spend good money with Colourpop but now I don't want to order any of the palettes. To lose a whole pan before I even swatched it much less used it is unexceptable. I only ordered again because it was the gel liners in a bundle and they were on sale. Please Colourpop at least correct the problem. It clearly is not a fluke. I would like to be able to give the 5 stars your products deserve. Maybe now I will get a response.

My eyeshadow palettes weren’t what I expected in quality and color. The fallout was terrible and one one broken. The lip gloss was extremely cheaply made and sticky.

It came cracked but I pushed it together and it was okay but it cracks every time I close it

The products themselves are great and the quality of them are great. The company is where my issue lies. Not only did I receive damaged products but when I reached out they never said anything to me. I never got an apology or a notice that they would send a replacement. I just got a shipping email but it wasn’t even a full replacement. They only sent HALF of the replacement. Instead of reaching out to me to have a conversation about it they took the easy way out and it shows horrible customer service. Now I have to buy a second item of what i need because they never gave a replacement. This company would be great if their customer service was as good as their products.

The pallet was incredibly small and had no dimensions listed on the site. It also came damaged.

honestly, I was a little put off by the experience. I live in Canada and to get free shipping i have to order quite a bit of product. i received a defective product and now if i want it replaced i have to order like $60 worth of product. i expected a replacement to be sent, not a $7 coupon. the fact i didnt even get a refund really makes me second guess buying again, and its sad because I do like your product.