ColourpopReviews of colourpop.com

If I can rate their customer service it would be 0 stars. Unbelievable. For starters some items were shorted on my order. I emailed them for either a refund of the missing products or ship it. They stated it will take about 3 to 5 business days from the claim i submitted. Already annoyed. I expressed i needed the product before a certain date as I was leaving the states which was the 18th. No problem I received the tracking number and the product was expected to arrive the day before I was leaving. Perfect you would think. Guess what, the item never arrived until the 19th. I advise my receptionist to refuse the order as I will not be here to accept it until after Christmas. I emailed again and stated the order was refused and to refund my money. The reps Lurie & Janelly both emailed back saying no refund, we will mail you your product back. That was on Dec 21st It is now January 2nd and guess what, I haven't received nothing. What a scam. Thanks you your fabulous employees I will Never again spend money on your products. If you need further info

Appalling customer service!!! I’m not sure if these people are human beings or robots copying and pasting templates. I ordered loads of items on Black Friday and it never arrived. I emailed them weeks ago it’s more than clear the parcel had gone missing but no one wants to help me! I really don’t know how to go about this? Media? Twitter? I do keep telling everyone about my experience as I think everyone should know! DO NOT WASTE YOUR MONEY!!!!! I am also going to contact the CEO as this needs to be taken further.

I was trying to cancel my order 12 hours after the purchase and I received a response in saying that they were doing final sales and no cancellation. However, the products that I was getting were not final sales products. I requested a phone call from the representative but I didn't receive any response, they also tried to ship away my products within 5 mins after their responses. I haven't received any response right after they ship out the products. If I were you I would stay away from this dishonest company.

I have ordered from ColourPop for years and never had a problem until recently. I placed an order and took advantage of free shipping. The product was sent to an address that doesn't even exist. How they got that address is beyond me since I use Google Chrome which auto fills everything. Order returned because it was undeliverable. I order again but order more product since I now have to pay shipping. I made sure to remove/delete the incorrect address from my account and wouldn't ya know.....THE NEW ORDER WAS SENT TO THE ADDRESS THAT I DELETED AND THAT WAS RETURNED BECAUSE IT WAS UNDELIVERABLE!!! There is no customer service number. Everything has to be done via email. So while I do enjoy the eye shadow and the lippies, I will NOT be ordering from ColourPop again. They need to get their crap together!

Meine Bestellung sollte ich beim Zoll abholen. Dort wurde ich bereits, nachdem ich gesagt habe, dass es sich um Make-Up handelt, mit folgenden Worten empfangen: "Wenn auf dem Paket Made in L.A. steht, können Sie direkt vergessen, es mitnehmen zu dürfen." Denn Colourpop würde wohl laut des Zollmitarbeiters wissen, dass ohne Inhaltsstoffe auf Deutsch keiner seine Ware in Empfang nehmen darf - ist Colourpop aber scheißegal, denn sobald es hier in Deutschland ist, funktioniert die Sendungsnummer nicht mehr, da es mit der Deutsche Post Sendungsnummer so aussieht, als wäre es angekommen - ist es auch, aber nicht bei MIR, sondern beim Deutschen Zoll in Wiesbaden! Und da durfte ich es nicht mitnehmen und auch die Mitarbeiter durften mir dies angeblich nicht schriftlich belegen, damit ich zumindest über PayPal mein Geld wiederkriege. Dafür müsste ich, nachdem ich nochmal beim Zoll angerufen und den gleichen Mitarbeiter gefragt habe, ein Gutachten beauftragen. Coole Masche, Colourpop. Ihr habt es offensichtlich richtig nötig, so euer Geld zu ergaunern.

Bought an Item I never received! I asked for a tracking number. Got one that gives no information. Had to open a case with paypal (fortunately I used paypal to pay), escalated it to a dispute, only then I got a response telling me I have to close the case in order to obtain a replacement of the item I did not receive which I did not do of course. Finally, 3 months after payment I received a refund through paypal. So AVOID as much as you can, specially if you are not using a secure payment method.

I played around with the Wet pallet by Bretman Rock on one eye, then quickly took it off to go out of the house. About 2 minutes later a red rash appeared on my eyelid, and 2 hours later my eye is still feeling irritated. I do not recommend this pallet!!!!!

I place an order on November 26 that stated it would take 1-2 days to process the order and 3-5 to deliver the order. Well it Dec 12 and I have not received my order yet! USPS has had the package since December 6 but claim to have attempted a delivery today on December 12, which they didn’t. I have been home all day. It does not take that many days to deliver a package! The USPS is a awful company to choose to deliver your customers order. But colourpop took 9 days to even mail the order. You have no way of calling them or even getting a refund. DO NOT WASTE YOUR MONEY!