ColourpopReviews of colourpop.com

What's with these companies not having a customer service number? This reminds me of another shabby company I dealt with a few years ago. I am waiting for my order but won't be ordering from them again. Too bad, as I was referred by someone. I should remember to read reviews before dealing with a new company.

Missing multiple items in both my packages. How the hell do you not include the empty palette and then completely miss 20 out of 24 eyeshadows. Missing 10 eyeshadows, yes please palette and the empty collage palette from another separate order. They have also refused to send out a replacement package or offer a refund until I close my dispute with Paypal. What's to say I don't get sent a box of garbage again if I close the dispute. Do not buy from them, save yourself from the stress. The customer service is pure garbage. How this level of inaccuracy occurs is beyond me.

Experienced what they are known for - "Forgotten items" and bad customer service. I am from Belgium and I had placed an order due to the mystery bags which I was exited for. I had scrolled to the site a bit and was really exited to try out their skincare and some eyeshadows as well. The shipping took about 3 weeks which is allright as the package came from the US, I live in Europe, the package had to go trough customs,.. No biggie. However, I got notified that I had to pay 40 EUR of customs. Of course, I was aware that i had to pay customs, so I paid them with a smile because I was too exited to open the mystery bag. I opened the package and I had received 2 items from my 6 item list. Of course the mystery bag was not included in the package. I had received 1 item which was on sale and cost me around 6 dollars and 1 item which was a skincare item (which was part of a duo and I only received 1) and cost me around 12 dollars. In this situation I had paid customs for 6 products and I had received 2 of them. The customs were therefore more expensive then the actual package. The story goes on.. I contacted the customer service and they contacted me back (in one day) and they "had taken the liberty" to issue me a coupon for 38$ and no further explanation on the whole situation. The total worth of the missing items was 58$ (without customs or shipping) so you can imagine that I was already having a bad customer experience here.. Then I kept sending them requesting them to OR send me the missing product on their expense including the customs (as I had already paid customs for 6 products) OR give me a refund. They refused sending me the products (of course because we all know the mystery bags were limited) and offered me a "one-time" refund. I took the refund and I'm still waiting. For me the whole reason I wanted to go and order something from them was because of the mystery bag. However the "missing" items were making me think that they sold the mystery bags to more people than they had in stock which is misleading. I am never going to order from them again due to the worst customer ethics this company stands behind. As an "international client", this was the worst experience I had with an American brand.

I order quite a large order from colourpop, it all arrived in good time however I noticed that 2 of my items were missing. I emailed them and asked if there was anything they could do, they asked for a ton of random details and pictures of everything I got. I complied and did as they asked. They then proceeded to offer me an $8 coupon code. I stated that I’d then have to pay $10 shipping as I live in the UK and they said they’d give me a ‘one time courtesy refund’ as they refused to resend me my missing items, and disabled the discount code which in itself is quite petty.

SCAMMERS AND NOT BAD NOT WORST CUSTOMER SERVICE NOT EVEN CLOSE TO TERRIBLE!!!!! THEY WILL JUST GET YOUR MONEY!!!! IF YOU DON'T WANT TO BE P***** OFF DON'T TRY ORDERING!!!! I ordered from them October of last year and they gave a tracking number that cant be tracked as per their customer service (what the F***) seriously????? since they shipped in a local post office (USPS) they asked me to call my local Postal Office here in UAE and I was informed that True enough this parcel wont be tracked due to it was shipped for FREE!!!! How can you offer a FREE shipping if the parcel wont be delivered for four months!!!! I asked for a refund and LUCKY ME until now I didnt Receive the refund which they are claiming they have deposited since January 14 2019!!!!! They send a deposit confirmation with all the information Covered!!!!! and when i asked for a receipt they said again they cant provide F****!!!! you are making people look stupid just because of a 38$ bill!!!!!

Buenas tardes, los productos de colourpop son muy buenos, bonitos, y baratos, pero voy a explicar porque le doy una estrella y por que he tenido tan mala experiencia con ellos. Hice el pedido en black friday el envío era gratuito, no tardo mucho apenas 15 días en recibirlo y el paquete fue parado en aduanas, a malas penas el pedido llegaba a 37€ tuve que pagar 26 € de más en concepto de IVA, administración por abrir el paquete, y por “envío urgente” de correos, les envié un email para comentarles la situacion, y la respuesta fue pésima, puesto que les comenté que yo tenía que pagar el impuesto de mi país, pero en cuanto al envío urgente, cuando era envío gratuito por que tenía que hacerme cargo de este coste... por su parte colourpop tiene mala atención al cliente, por este motivo no volveré a comprar ningún producto.

Well i ordered £80.00 worth of stuff from colourpop for the first time end of november 2018 (i live in the uk). Super excited for it to arrive, email came through showing all was good. Then got a dispatch email beginning of December. Weeks passed and i gave it a little longer with christmas holidays etc. Short version IT NEVER TURNED UP. 1. Tracking on email never worked.. so no idea where the package was. 2. I had to wait until january 2019 before anyone would be willing to help. 3. Instagram do your head in.. same repeated answers each time and delete bad comments. 4. Its now february ( 2 months after ordering and its still not here) 5. Only small redemption was i got refunded after some moaning at customer services but they could never tell me where the products were. 6. I was told they would likely still arrive despite being refunded (which would have made me a little happier) but no. STILL NEVER CAME. I WILL NEVER ORDER FROM COLOURPOP AGAIN AND I AM MAKING SURE TO SPREAD THE WORD ABOUT THEIR SHODDY SERVICE.

Truly the worst customer service i have experienced all this company is intersted in is taking ur money and when it comes to refund they cant bear giving money back.Poor cooperation no loyalty to theyre long term customers honestly i regret purchasing from them.My promotional code didnt work and i emailed them immediately as the purchase went through full price after several emails they refused to refund the difference or cancel order.Truly rubbish customer service stay away.