ColourpopReviews of colourpop.com

I ordered a decent amount of items during the 20% off sale last week. After a few days I had not received any updates on shipping and when I logged into my account a few days later I noticed that my order had been cancelled. Not only was there no explanation for the cancellation, but they did not even send an email notifying me that my order had been cancelled. When I emailed to ask about it they said the computer system realized an error on the order and so they cancelled it. I asked what the error was and they responded that if I wanted the items I should reorder them. By the time they responded the 20% off was no longer valid so if I wanted to reorder the items, I was going to have to full price now. I explained this to them and asked for them to pass my complaint onto a supervisor and have not heard anything since. Their customer service makes an error on their part seem like the customers fault. I do not understand why I now have to pay more for the products I previously ordered for 20% off because there is no quicker way to reach customer service and there was no email informing me of the cancellation. I have been a loyal customer for awhile but will never buy from them again. Some of the worst customer service I have dealt with.

Absolute the worst customer service I have ever had to deal with. They cancelled my order and never bothered to inform me of this. The only way I could figure this out was to create a account with them and seen it that way. This company is not someone who I would order anything from. It took 3 emails to them before they would even respond to me. Then they didn't even acknowledge they did anything wrong. I would not trust this company at all. I just wish I would have read all the reviews before I attempted to order anything from them.

I placed the order Feb.21, but I have not gotten it yet! And there is no update using my tracking number. When I contacted customer service, they just replied that it takes 10-21 days to delivery, and they cannot deal with anything. So contacting them is a useful thing. For now, I just hope I can receive my package ASAP because I will move to another country next month! I never thought the company' service is sooo bad and USPS delivery is so slow!

Honestly the worst online company I have ever ordered from! They charged me for shipping even though my order was $76 and well over the $30 needed for free shipping. When I contacted customer service they were very short, rude and didn't care about providing a good buying experience. She said if they refunded my shipping it "would be unfair to other customers" which I don't understand because I was going by what it said ON THEIR WEBSITE!! I encourage all of you to report them to the Better Business Bureau...I did.

I ordered lux lipsticks from them and have been sent damaged items twice now. The first time I contacted them about it they responded with a new tracking number (which I didn’t request) completely ignoring that my email was about a damaged item. It seemed like they didn’t even read the email and sent a generic response. The second time I received a lipstick with a chunk missing and the bullet falling out of the tube. I send in pictures and they responded with “we have reviewed the pictures and cannot replace items that are not damaged and there appears to be no issue that prevents the use of product”. I like their products but that is unacceptable customer service. My product was clearly damaged either in shipping or packed that way. Claming there’s no problem with a lipstick falling out of its tube with a chunk missing is ignorance. Seems like they don’t care at all about their customers once you’ve paid. Worst customer service.

I have placed an order on the 21st of November on colourpop’s site. Today is March 8th and i haven’t recieve my package. I have emailed them 4 times now, ( since January until today, March 8th ) i got an answer saying they cannot do anything due to my tracking being updated over two weeks ago. What the heck? Their customer service sucks, sadly. I have been polite with them, asked just for my money back as I did not recieve any of my products and it seems they do not want to give my money back for some reason. If you live in Europe I would never recommend buying from this site. Dissapointing!!!!

False advertising! Colourpop stated that there would be no need for a code to get international free shipping for days. Yet when the day arrives they change it to a code so you're not able to use any other refund codes on top of it.

colourpop had the worse cuatomer service I have ever experienced. They made a mistake with my order and I never got it, I was missing Items and they did not refund me. I was such a loyat customer and then experienced their horrible service. They are rude and cant accept they made a mistake even when pictures were sent. I did not et a refund not my products. Hate their service!!!!!!!