ColourpopReviews of colourpop.com

Where to start.. They have very bad customer service, no phone number to actually speak to them and if you get a real personal email responses you are doing better than we are. March 22, placed order, payment pulled thru paypal. Waiting, waiting, still waiting. Emailed, emailed, still emailing. A shipping label was created but never received at UPS. We were told to use a tracking number and it would update, that was over 2 weeks ago. They basically took our money and never shipped our order. We contacted paypal but have not escalate the case yet hoping they would get our product shipped ( my daughters bday gift) Anyway another email says they will ship us out another product when we cancel our PayPal case. ARE YOU SERIOUS !! Cancel our only way to possibly get our $260. back !! Isn't this kind of business practice illegal ?? I have read multiple reviews now stating the exact same thing happened to them. They are ripping people off and if they do not do the right thing and ship my product i will then escalate the paypal case and i will also file a complaint with the Better Business Bureau and the Federal Trade Commission and send every email their computer has sent us. This is fraudulent business practices and there are laws to protect consumers. I will give these people one more week to redeem themselves only because my daughter was so excited about the Disney Villains set and she seems to like this company's products. I wonder if the owners have any idea how terrible their customer service makes them look ??? If there was a way to rate them Zero stars at this point i would.

ho acquistato un prodotto dalla colourpop il 28 dicembre del 2018,oggi è 5 aprile 2019 non ho ancora ricevuto niente. ho scritto varie mail ma non hanno risolto niente. il pacco è fermo alla dogana di milano. pessima esperienza. vi consiglio di non acquistare da colourpop perche correte il rischio di non ricevere mai il pacco

I placed an order in January but forgot about it until a few weeks ago, when I went onto the site to place another order and realized that I never received my previous one. Colourpop took over 2 days to get back to me the first time, then took over 5 days to reply and basically say since it's been over 2 weeks since the tracking was updated, they couldn't help me. They also sent me a screenshot of tracking info which showed me that the package arrived in MEXICO when I live in Canada. It was the wrong tracking number, but I find this incredibly unprofessional. When I finally tracked down my package, it had been delivered but the postal code that it was delivered to was different from my own and while all my packages are delivered to my community mailbox, this one was not indicated of having been delivered to a community mailbox, which either meant that it was sent to the wrong house, or left on my doorstep for anyone to take. PayPal sided with Colourpop because they had proof of tracking, even though the postal code is still wrong on the tracking. So now I'm out $75 and very disappointed with this company. Never shopping here again after this experience.

COLOURPOP IS A DISAPPOINTMENT. So I placed my first order on the 3rd of January 2019 and it said departed from a transfer airport in Malaysia on the 11th. There weren't any updates on the tracking number since then. So I contacted Colourpop two weeks after or so and they assured me that my parcel was on the way and it's probably just missing a scan. But it the 27th of March and hasn't arrived til now. I contacted Colourpop beginning of February and they agreed to send me a replacement which was shipped out on the 15th of February. Unfortunately, the same thing happened and there weren't any updates on the tracking number since the 3rd of March. I emailed them SO MANY TIMES. Some emails even got ignored I had to use another email address to get a reply. And every time I get a reply they'd be telling me "please check with your local post office" THIS IS UTTERLY FRUSTRATING CAUSE I MENTIONED SO MANY TIMES I ALREADY DID. I even called customs Malaysia. The problem is that they used the tracking number starting with UM which can be only be tracked til it leaves the US. So annoyed cause I feel like they could have used LX for my replacement since LX can be tracked til it reaches your door step. And come on, the first parcel went missing why are you risking the replacement one too? Colourpop refused to refund or send another replacement. This is so unfair. I am so frustrated and annoyed. They didn't even try to rectify this problem and instead keep apologising and asking me to check with my local post office then kept assuring me that my parcel is in transit. The one I ordered in January is still in transit as well? Does it take 3 months or more for a parcel from US to reach Malaysia?? I've ordered from other makeup brands from US and UK and they arrived within the time frame. ALSO, if I did check with Pos Malaysia and they managed to find my parcel I wouldn't have emailed Colourpop right??? Colourpop please for goodness sake. NEVER ORDERING FROM COLOURPOP WEBSITE EVER AGAIN. NONSENSE.

I have ordered a few items on their website. The tracking information told me it was delivered but I did not see them. I waited for 5 days as their website says it might be wrong information given by USPS. But I do not think any package will come up in the end. So I contact the customer service wishing I can get some help. And they just copied the EXACT SAME information written on their website. It is not helpful at all and why do I need the customer service when they just repeat the information I can easily find on their website. I feel really offended. And I cannot believe they do not even have a phone number for contact! I really wish I can give them stars even below zero!

I use to love colourpop. Until they stole $95AUD from me, sent me a $65AUD order that I didn’t even order and then tried to tell me it’s the conversion rates??? Sucks when a brand you have supported for so long would do that at ease and not even try to rectify the situation. Absolutely appalling service and unless you want to risk being STOLEN from, then I would not order from them EVER. Actual thieves and won’t do a thing about it but blame their consumers?? APPALLING!!!!!!!! 0/5 stars if I could! I will tell everyone and anyone about this so that people don’t make the mistake of shopping with colourpop ever again! Useless service - actual thieves

WOW. Where do I begin? I placed an order of $90+ during a site-wide 20% off sale that had a few 'final chance' sale items. My order was cancelled with no communication or refund pending whatsoever. I reached out and after more than the quoted 48hours I was told that I'd be refunded in 12 business days. That was it. No offer to honor the code. No real apology. It was trash. Then their social media team IGNORED me outright. I was then offered a $5 off code (which they have with influencers everywhere) that would not near cover the total saved during the sale. I brought this up. The agent working on my ticket just 'solved' it out with no help towards getting a resolution. The simple solution was to provide a code or just offer to refund the cost of the discount applied to the order like Riley Rose did when an order of mine was cancelled. TRASH.

I'm super disappointed with how bad their international shipping is and customer service. I've previously ordered to the USA and had to go and get the packages and decided to try shipping to Canada as now they charge tax and I thought I'd avoid extra duty and handling. I made an order during their Feb 20% off sale Feb 12 2019. My order was not packaged and shipped until Feb 20. By Feb 21 it said received in LA but pending acceptance. It never ever updated again. I contacted Colourpop March 5 asking for help and they said oh it's fine it will be delivered even if the tracking doesn't update again and it can take 21 business days to be delivered. It's now March 21 a month later and no tracking update or package. I email again and they tell me that I can get a ONE TIME ONLY courtesy refund OR have them reship but items might be out of stock and I'd only be entitled to a credit on those and they STRONGLY SUGGEST I send the package to a DIFFERENT ADDRESS than my own in case it gets lost again as I would never receive a refund a second time. How is this legal? I'm so frustrated because I've never had a problem ordering to Canada before from BeautyLish, JeffreeStar, Tarte, SokoGlam etc they all arrive within 1-2 weeks and colourpop employs some 3rd party that just loses packages before USPS can send it to Canada post. Ridiculous.