ColourpopReviews of colourpop.com

RIP off Still not here I said if u have not shipped please cancel the response is in out facts listed no cancellations, no refunds they give no shipping date, tracking number turned it over to my credit card to have them deal with it

I ordered a package earlier this year that contained a brush set, and when I got it one of the brushes was missing from the set. I contacted costumer service about the issue and I was told that there was nothing they could do for me except for give me a coupon code for about 3 dollars to order the brush again. I live in Canada and so shipping ends up costing way more than the brush ever did, so I asked if they could give me free shipping. They said I would have to spend the 50$ CAD for free shipping again. I never intended to shop at colourpop again. Long story short: colourpop tried to get me to pay twice for a brush that I should already have because of their negligence.

I purchased the rainbow PR kit for 300. The jelly much shadows are completely dried out. I emailed them letting them know that I purchased other jelly much shadows that are in perfect condition and they were purchased before I bought the PR kit. They told me that it was outside of the 2 week window so they couldn't help me even though I paid 300. Clearly something is wrong with the containers they came in that caused them to dry out quickly. Why else would jelly shadows bought months before that be in perfect condition still. They said it's outside of the 2 week window period. This is ridiculous. All they say is it's a matter of fairness. Fair means not selling a defective product them refusing to rectify the problem.

I ordered the Disney villains PR package, and received empty box!!!! Nothing in it!! I paid 265 after tax FOR AN EMPTY BOX!!!!

I was sent someone elses order, and the worst part was, the shipping destination were two different continents!

This company is seriously the biggest joke ever! I made the order on march 14th and they are telling me that 21 BUSINESS DAYS end on July 1st. This is worse than wish. At least when someone will purchase on wish we know we have to wait over a month. But customer service is the worse. People are so rude and no one is able to help you. The company itself is just awful. Everyone is complaining about the same issue and they won't even give money back. They are only stealing from people. DO NOT BUY THEIR PRODUCTS ONLINE BECAUSE YOU WILL ONLY GET ROBBED.

Hello, I ordered a package internationally on 28 February and have NOT received my order yet. This is unacceptable, I’ve contacted colourpop multiple times, asking about my order, and the customer service was not helpful, replied days later, and always told me to check on my local post, as opposed to trying to help resolve the issue (even when the package was not even in the country). After weeks of contacting i was told to wait, and a new order was made on 9 April 2019, shipped 10 April 2019, and still NOT RECEIVED. In the second order they were unable to replace one of the products i ordered, and without asking me I was given store credit which EXPIRES on 9 July, rather than a refund. This is the WORST customer experience OF MY LIFE. This will be the last time I order from colourpop. This is the second time I order, my first experience was good, this time it was unacceptable. I would like a refund and not store credit as i will not be ordering ever again. if i can give 0 stars i would. I DO NOT recommend colourpop for international customers, the customer service is trash and you'll probably just waste your money. Go buy from cult beauty as they are far more professional with handling customers and ull recieve your order within 5 days (International).

So...I place an order on March 24th. 3 weeks later I received my order, only to open it up and was nothing I had ordered. The shipping label was correct on the package but the check off sheet in the box was for a gal in Germany. I am in Canada. I got the same nonsense I have seen in other reviews...sorry, too bad etc. Will send out your order asap. It is now the 17th of April and mine hasnt even been shipped. I asked to be compensated...nope. when I told them to cancel my order...nope. they have had my money for close to 1 month now and I ha e no product. So disappointed. This was my 1st time ordering with them and it will be my last. Colourripoff.