ColourpopReviews of colourpop.com

Don't buy anything, they refuse to cancel or refund, they say the packages arrive between 3 to 5 business days, later they say it is the time needed to process the order, the package never arrived at the hotel we were staying and now they refuse to refound.

I received items that were not satisfactory, and they flat out denied me a refund. Had to open a paypal case and now I have to pay to return the items to them and we'll see if I even get a refund then. Screw this company. Avoid them at all costs.

I'm starting to lose hope in this company. First time I placed an order it took so long to arrive that I had to contact them asking if it got lost in shipping...finally, it arrived soon after I contacted them. 2nd order (years later) the status on my purchase was pending for over 7 business days and they said that something went wrong with my PayPal payment (Gee they could have told me right away instead of wait for me to contact them). Time wasted!!! 3rd time I place a similar order and again I'm waiting for the processing. It's almost a week and hasn't shipped and now I'm doubtful that I will ever see this order. I am ready to give up on this company completely. It's so unacceptable in this day and age to have such long processing time, and technical hiccups with almost all my orders. Why are there so many issues with these guys? I order online so often and rarely ever have this situation occur.

I am from France i ordered on their website, i receive a parcel with missing and broken products!!! i paid 205 dollars and paid 112 euros of taxes in addition of that! They refuse to take responsability for that, last time that i order and i am about to open a complaint on the federal bureau of investigation internet crime complaint center as paypal asked me to do so. I will not let this go, as it seems to be an habit they have to steal their customers! Their customer service is inexistant and i had to complaint through paypal to get an answer from them! send back a parcel with your own money is not a solution especially when you paid more than 100 euros of taxes on top of that to get a parcel with missing and broken items. Shame on them!!!!

I would really like to give color pop a five star review as their products are great, however, their customer service is absolutely atrocious. After being offered a 15% off coupon code, at checkout, there was nowhere to apply the code. My order was accidentally processed without my consent, and even though their confirmation email gives a customer service email to reach out to, it’s an undeliverable address. Only after trying to reach out to the company on multiple platforms to try to have my order reversed, as I was not planning on paying full price after being offered the discount, I found hidden on their website their “no refunds, no returns” policy. Any company operating in this day and age should not be so difficult to get ahold of, and should be willing to work with its customers on any and all purchases made through their company. Colour Pop, I strongly urge you to reconsider, as I’ve stated before, your products are great and have resonable prices. However, you are definitely not worth the money if there is no customer support to back you up.

I made an order on the 15th I received it on the 21st. I ordered 4 lippie stixs, 1 lipstick,foundation and translucent powder. I grabbed it out of my mailbox right away and the package was piping hot. All five of my lipsticks either have hairs growing out of the bottom and the tops of the lipsticks, have microscopic holes, melted, discolorations (reddish color on nude lipsticks) and Nicks in every single one of them. I've reached out to them through email on Instagram and tweeted ... Still no response. I even sent them pictures and you can clearly see the issues. I even asked other people if they can see these problems and if I'm just making a big deal out of nothing but it's obvious there's a problem with the lipsticks. I am totally justified in feeling this way and it sucks when a brand makes you ball your eyes out and then has no remorse. I'm absolutely mortified especially just after this Jaclyn Hill scandal. I kept hearing that I wouldn't have an issue because colourpops customer service is amazing but it's looking like they're not. If they don't answer me back by Monday I'm putting this on Instagram, Twitter.. everywhere I can until I get a response. I bawled my eyes out because I never expected this to happen. I am in love with their brow pencils, eyeshadows and lip glosses. I mean I'm a huge fan and then they're going to treat me like this? I'm mortified and appalled by this behavior!! Not to mention their foundation shades do not match up to what you really get. I got a neutral undertone foundation and it's orange and about 4 shades darker than my skin tone. I don't know what to do, I spent too much money there for them to treat me like this. Does anybody have any other suggestions... I don't think I can call my bank because I actually received the items. I'll adjust my review if they actually get ahold of me.

IF ZERO WAS A STAR THIS SCAM COMPANY WOULD GET IT! THIS COMPANY DOES NOT STAND BY THERE PRODUCTS AT ALL!!!!!! THEY WON’T BE AROUND LONG. CUSTOMER SERVICE IS TRASH! PRODUCTS ARE TRASH! TRASH! TRASH! TRASH! THE PRODUCTS ARE CHEAP & CHEAPLY MADE SO GUESS YOU GET WHAT YOU PAID FOR TRASH!!!!!!! DO NOT WASTE YOUR TIME OR MONEY!

Worst experience ever. I ordered my parcel on 17 of March and until now today 30 May I still haven’t got my item yet ! The tracking number said that is already arrived in Malaysia since 28 March but the update stop at there until today. The worst part is the tracking number that gave by then can’t even track in any pos office in Malaysia as Malaysia don’t have USPS ! I email them multiple time and they keep asking me to go contact with my local pos office and said will send a replacement for me but until now I still haven’t get my parcel yet. Is my first time ordered from them and will be the last time! I don’t get it on why all my friend beside me had already received their parcel from colourpop even though they order late than me ? Why just mine missing ? I don’t know, quite angry now, my 270+ ringgit gone. Lesson learned, don’t order from them anymore !