ColourpopReviews of colourpop.com

1st time ordering and my last. Took 16 days to get my order. By that time I didn't need the items. My granddaughters B'Day had already passed. Would not let me refuse pkg. Lipstick was leaking. Sponges and brushes smelled God awful. Company didn't care and just ignored it. I ended up having to throw the sponges and brushes away. Only thing usable was the 3 eye shadows, which I gave away. What a horrible 1st experience and such lack of caring by this company. I am an I influencer and I have already warned most of my followers. I was told you don't allow returns due to the low cost of your items. I buy better items for less and they all allow returns and have wonderful customer service. So this experience was bad and had me very upset and frustrated.

I ordered this in November as a gift for Christmas and it never arrive and got sent back. Days later I got a delivery notification but I have no package in my mailroom nor was it accidentally delivered to any nearby businesses. I called around and have received nothing.

I feel cheated, I made a purchase more than a month ago and I still have not received the products and I think I will never receive them, the worst purchase of my life!

Both the originally received item and the replacement item were damaged. I gave up on trying to get a functional product.

I’m so upset and disappointed that I received my package damaged. One of the hair dyes was leaking from the bottle and the lip pencils box arrived open one of the lip liners was damaged and the tip of it was broken.

Colourpop neglected to tell me an item was out of stock or offer a refund before I inquired why the item was missing from my order. When I asked why my item didn’t arrive, they told me that they could offer me a $20 coupon (which is worth less than what I bought) because they ran out of it. It took over a week to get a refund when I should’ve been told the product is out of stock in the first place. I guarantee if I didn’t reach out, they wouldn’t have gotten me my refund. Shady customer service and company practices. Also slow shipping.

My issue still has not been resolved! I just want a replacement eyeshadow sent, NOT a refund or coupon code (WHY SHOULD I HAVE TO SPEND MORE TO GET VALUE FOR WHAT I ALREADY BOUT AND PAID FOR?) This is fraudulent activity!

I placed an order and got told that it was delivered but it never came. still waiting for a refound.