ColourpopReviews of colourpop.com

My palette had been damaged in shipping and while the shadows were okay, the palette itself was bent and wrinkled. I am a collector so I like to keep my collection in good shape. When I emailed customer service, they denied any replacements. I didn’t ask for a replacement, I asked for a discount on a new one and they still said no. I never had issues with product until now, and that was disappointing.

I’m very disappointed with my experience with colourpop. Someone had trusted me to do their makeup for an upcoming event and colourpop has yet to ship my order. Now that I review the items on my list it says they are sold out ? How ? I paid for them already and they haven’t even shipped ! Meanwhile other items I bought from other suppliers ( offering the same shipping info as colourpop) has already arrived days ago . This is so frustrating. I now have to rethink the whole makeup look and shop elsewhere . Not only that , I will also need to return all items I purchased at colourpop ( that is , if they do arrive ) .There should be no reason as to why a whole week goes by without hearing shipping information. I’m very disappointed.

I don't like that you guys don't have promo codes and I've had issues with ur delivery ,plus u gotta spend a certain amount to get free shipping

Updated 2-18-2021, removed 5 star rating. This brand USED to be great: fast customer service, surprisingly high quality for a low price. None of that is true anymore. It's chalky garbage that comes looking like it's been rough housing for a year (packaging is scuffed and marked when fresh out of the box, lots of dents and finger smudges in the product itself)... customer service takes forever. They keep making new stuff and launching but they can't keep up with getting orders out in a timely manner. Covid blah blah yeah. But customer service can be done from home, and if they can't keep up then they shouldn't keep going and falling further behind. I LOVE everything from colourpop! Great products, great pricing... When I've had shipping issues, customer service has always taken care of me. They are consistently innovative with their products and color range!!

Crappy products and horrible customer service they refuse to take back bad items

I was putting in the 15% off discount code I got sent on my email when I signed up and it didn’t work. And I had to refresh the page and it had erased my card info so I had to do it again and In the beginning I only wanted one palette and it said 3 so I had to go back twice to fix the number of items.

Not sure why you canceled my order but I’m still waiting for one to ship, 4 days later and I haven’t got my refund for the one you cancelled. That seems fishy to me.

Why cancel my order? Can't you use the address or the discount code?