ColourpopReviews of colourpop.com

I hardly ever contact customer support because I don't usually have issues with my deliveries and I understand that shipping is usually slow with Colourpop. However, when my package was sent through UPS (because it was sent super late, probably), I reached out to customer support for assistance with that package and two other orders and the reply I received was very robotic and generic. My worry was not addressed and I didn't receive any type of response to my second message regarding the issue. My next two orders after that were delivered without issues. However, my current order was sent with the wrong items. I reached out to customer support again. Haven't received a reply yet. Hopefully the representative will show genuine interest in helping me instead of just sending a generic reply.

Worst company ever! 3 weeks to ship, no updates, don't respond to emails. Will never buy from them again.

My package was never delivered customer service was not helpful at all when I asked for help they said to just wait maybe it will be delivered later on. So now i do not have the products I ordered and im out $40. Why would I ever spend money with this company again?!

Palette came as if it was touched.

I ordered two medium dark 32 concealer and you send two medium 20

I don’t trust you guys right now because it’s my first time ordering with you guys and I signed up for your newsletter to get the 15% off and I don’t get it. Doesn’t make sense. So I don’t think I’ll be ordering online again. In my order confirmation it literally says Discount Code : $0.00. You guys are sneaky.

I recently ordered 6 lipsticks from colorpop but soon i realised that the lipsticks came in one pack rather than separate packagin. As this was a gift for different people so I immediately email them asking to fix order and I will pay the difference. A customer service named JANELLY A contacted me asking to send her photos, apparanetly she didn't even read email or isn't competent enough to understand the request! I again sent an email with screenshot of products on website explaining situation. She waited for 3 days and then sending me an email saying "Janelly A (ColourPop) Sep 23, 8:17 AM PDT Hello, Unfortunately, your order has begun the packing process and can no longer be modified or canceled. :(" If all colorpop customer service reps are like her then they will say goodbye to this competitive market sooner that they think! Very unhappy with their ignorant and careless way of handling customer requests. Zahra

Cancelled my order for absolutely no reason. Double checked the payment method and nope, it's fine. No reason for the cancellation.