Marissa J.
Contaminated Product and TERRIBLE Customer Service!
I honestly wouldn’t give any stars at all! I received my order on Thursday October 3,2019. Immediately after opening my package six of the shadows were contaminated with mold, hair, fingerprints, and what looked like claw marks in the pressed glitter. I sent Colourpop an email with attached photos. I never heard anything back till Monday October 7,2019 after I wrote another email. After sending pictures again the employee that had been emailing with me back and forth tells me they don’t see anything wrong with the product. This employee completely disregarded the fact that I reached out immediately after my order had arrived, the photos clearly show contamination. Again... fingerprints (not mine), black spots on a light shade shadow with hair (mold), claw marks like a cat went to town on a pressed glitter. After explaining that this contamination can cause a client (because I’m a makeup artist) their eye health. I was offered a resolution. However! I already disputed everything with my financial institution. Point and principle customer service is terrible! This was my first order and my very last! I will never purchase a product from Colourpop again. I will never recommend Colourpop to a anyone! I have already spoken with someone who recently placed an order through the Colourpop website... After she heard and saw the contaminated product still in its packaging... She has canceled her order. I don’t know how this brand is even in business. Not a good look for Ulta!