ColourpopReviews of colourpop.com

I ordered days ago and have heard nothing about my order even though the money has come out of my account. It says order is pending but my money isn’t pending they got my money.

I never leave reviews but this was bad I do not recommend placing online orders. I placed my first order on their website and accidentally entered the wrong shipping and billing information. I immediately tried to fix the problem but they are almost impossible to contact. Their email link in the confirmation message does not work. The customer service phone number they gave to PayPal does not work. The email link on their site does not work. The only way you can communicate with customer service is to Google "Contact Colourpop" which redirects you to their FAQ page. The whole experience was disheartening and frustrating, as I love their makeup, and made me question the integrity of the company.

Terrible customer service, my daughter and I both ordered from the website for delivery to the UK neither order arrived and we informed the company, we were told that Yodel were returning the parcels to the US for whatever reason. We received a standardised reply from Colourpop which stated we would have to reorder, we would receive no discounts and more importantly instead of doing an immediate refund we have to wait until the original order turns up. I am absolutely appalled any decent company would issue an apology and immediate refund, what about having the original order resent post haste, no just re order on the website no discounts and wait further weeks for your order and if it all goes wrong uncertainty about being refunded quite a lot of money. Discraceful way to treat customers.

Your “discount” codes suck! They don’t apply to a lot of items I wanted!

I ordered 2 products from the Disney collection. Ive ordered other products before and there has been no problem at all. But this time they sent it to a totally different address of a fowarding company. It is not my fault nor my company's cause I gave the right direction. Colourpop wont do anything about it. So I ended up with no product and without my money. Its aweful to be in a situation where they tell you nothing can be done. More so when it was their fault to begin with.

No refunds. Bad customer service, coupon codes don't work. All cash grab

I was supposed to be directed to the after pay portion of their checkout but instead they took the whole payment out which was almost $200. I immediately emailed them to beg them to cancel the order & explained what happened.. even telling them I am a single mother on a fixed income & the money that was taken all at once is my car payment so please cancel the order & refund me.. just to be coldly sent an automated response basically telling me “too bad” b/c all sales are final. This brand is TRASH. They are heartless & not empathetic & definitely not compassionate. The truth is that their customers mean nothing to them & their customer’s money means everything. NEVER will I purchase another thing of theirs. & I will make sure the whole world knows what they are. Which is TRASH.

I ordered a few items for my mother and got the confirmation email. Only a few seconds later, I got an email saying that they cancelled my order and that it would take so many days to remove the charges. This is ridiculous. Not to mention that on my card, the order is shown twice. I'm so upset because I've gotten things from Colourpop before and it was fine. But now I'm completely disappointed.