ColourpopReviews of colourpop.com

My order get cancelled for no reason

I used the wrong address on order within minutes I emailed your customer service line & said they would reply in 48 hours I NEVER got a response when y’all said you would respond. after 72 hours i got an order confirmation & had no way other than email to contact y’all, you should have a phone number for customer service reps when these things happen. Never received my package as it got sent to my old address & the USPS refused to do anything about it & i lose $50.

Did not get my free eyeshadow with using the promotional code

Worst shipping experience in my life. My package is two weeks late. I was nice enough to wait an extra week, just as their website said and nothing. After an eternity for them to get back all they told me was to file a missing claim report with no UPS tracking number. How am I suppose to file a claim if I have no tracking number. Makes no sense. Never shopping here again, they’re trying their best to not give me a refund.

It is unacceptable that Colourpop does not modify orders if an incorrect order is placed. This is really poor customer service, esp[ecially when the order hasnt even been processed when the error is identified. I dont think I will be purchasing from this company again as there is no flexibility to allow for human errors

I recently placed an order not knowing my bf was ordering me the same exact thing (I asked him to for my bday but wasn’t sure if he was doing it or not, so I went ahead and ordered it). I emailed colourpop to cancel my order as it is basically a duplicate and there is no sense of me buying the same exact thing. Colourpop emailed me back and said they couldn’t cancel my order even as a courtesy just because they need the money. We are still wanting one order just not two and they refuse to cancel. From reading their policies, you’re not allowed to cancel an order that hasn’t shipped because they need your money, no returns what so ever because they absolutely need your money, and they really don’t care about the customers.

Bad .. i think my shipment is lost and no one contact me !!!

I have purchase three week ago.. still haven’t receive the parcel.. wanted to contact coloupop also very tough.. customer service is too slow