ColourpopReviews of colourpop.com

No he recibido el pedido aún

Colourpop fired me as a customer. Amazing products. Very disappointing business practices. DHL never notified me that my order was at the postal outlet for pick up. As you know, CP can take weeks to ship their orders so I only got worried that there was a problem a month after my order. By then, the order had been shipped back. All without me even knowing it had arrived & needed to be picked up. Since then, I've tried to reorder and CP cancels my orders immediately. I have emailed them and explained what happened & asked what I need to do to resolve this and get my orders shipped again. Their response was "Unfortunately, we are unable to disclose any details as to why your order was flagged as high risk. We have reviewed your order history and are unable to accept/fulfill your orders. We apologize for any inconvenience this may cause." It seems to me that DHL is the issue. And not the customer. Also, I have yet to recieve a refund on the returned order from September 2019.

I contacted customer support for an order that hadn’t arrived on 11/5/2019 and to this date a replacement still hasn’t shipped. Basically no sense of urgency. I had placed another order in meantime for a new launch but am now worried about that arriving in a timely manner. Great products but horrible service! I’m going to only purchase what I can but from Ulta going forward.

I did not receive my package

I haven’t received my entire order despite multiple support tickets.

I ordered on Monday, never got a confirmation email even though it stated 2-5 business days. It is Sunday now!!

I will have to say that I haven’t received any other type of confirmation that my order is being worked on. What is taking so long...

I still haven’t gotten my product it’s been about three going on four weeks