Melissa
NO REFUNDS. EVER.
No return refund policy means I have to pay via PayPal in case there’s a problem. You need to fix the no refund policy. It’s total BS!

ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 6,209 reviews with 1 star · Clear filters
Melissa
No return refund policy means I have to pay via PayPal in case there’s a problem. You need to fix the no refund policy. It’s total BS!
Chloe
Horrible experience. Only shopped to take advantage of “free shipping”. Promo code apparently did not apply and was charged $6 for shipping and the company will not let you cancel/modify orders. Never doing business with this company again. Beware.
C.L.
I’ve tried ordering from Colourpop many times and my order always gets canceled right after I place an order. I’ve tried contacting customer service for help in the past, but the problem was never fixed.
Steph
Free shipping coupon does not work
LORI A.
Not happy. Entered free shipping code and was still charged. Please fix this issue for me. I also think it’s terrible customer service not to be able to talk with a live person via phone or live chat. You have an issue and have to wait at least 48 hours for a response???
Shuo W.
Awfully!!!!!!!!
LF
We have never received the $120 of items that we ordered.
Teng X.
My order #14850401 was canceled, why??