ColourpopReviews of colourpop.com

my package was lost in the mail and i cant get anyone at colourpop to reship or refund me. i have emailed several times to no avail!

31.08$ en aduanas

I was disappointed when I opened my package and I didn't receive all of the shadows I ordered for my custom palette. It was for a gift and I wouldn't have been able to give the palette without the missing shadow. I also wouldn't have gotten the missing shade in by the time the gift had been given. Also, I received a $2.00 voucher for the missing shadow which is useless to me now that I spent $30 on the palette and its not going to be in use. This was my first time ordering with ColourPop and it will most likely be my last.

Placed an order on 11/27. It is now 12/2 and I have not heard anything back. My order is in pending status -- though also confirmed (?) and some items I ordered are now out of stock. They were REALLY quick to take that payment out of my account, but that's where it stopped. In 2019, there is no excuse for crappy customer service.

Their makeup is great, don’t get me wrong, but they do NOT do returns, refunds, order cancellations, or order modifications. So buy at your own risk, and make sure 1000% that your purchasing what you want, at the correct quantity or price. You could also buy their products from Ulta, but Ulta doesn’t carry everything that is released. It’s because of this one glaring flaw that I have to rate them as poorly as I did. If they fixed those policies, then it’d be five stars all the way. Also, their customer service is exclusively through email and you have to wait up to (but it was implied it could be longer) 48 hours. ColourPop, you’re large enough to not have any of this be the case. If you can release a new product every week, you can change all this.

Dreadful customer service!

Does not let me cancel or modify my order. Never ordering from here again.

I've tried like 7 different times to place an order for black fri weekend and cyber monday and each time my order got cancelled immediately after placing it. All my cards on PayPal are working on other beauty websites except this one. Ive already had a bad experience with your company and thought its been a couple of years so why not try again, but oh well