Rich P.
I have yet to receive order
I have yet to receive order, which I have made Colourpop aware of on numerous occasions. I have just been repeatredly advised to contact couriers directly (Hermes), who offer no contact details and whose policy is that supplier of products (Colourpop) are used as contact to resolve delivery issues. I have advised Colourpop of this on numerous occasions and have provided screenshots of this as evidence. Colourpop do not seem to acknowledge this and just advise to contact Hermes, which I have already made clear to Colourpop is not a possibility. I've then just been advised to continually wait for my order, which was made well over a month ago and has now exceeding Colourpop's delivery guidelines. As a result, this order, that was made with plenty of time by Colourpop's guidelines, will not arrive in time for Christmas (if at all at this rate), which defeats the whole purpose of the purchase. I have also felt like I have needed to battle with a very dismissive and unhelpful customer service team. Disgusting service provided.