Colourpop Reviews | Read Customer Reviews of colourpop.com

Colourpop Reviews | Read Customer Reviews of colourpop.com

Colourpop reviews

Showing 6,209 reviews with 1 star · Clear filters

Tom T.
Dec 20, 2019
I never received my order!
I never received my order!
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Katherine Z.
Dec 20, 2019
Poor communication
Maybe their products were good, but it was not easy to communicate with them.
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Hanna
Dec 18, 2019
WORST CUSTOMER SERVICE
I placed an order 3 weeks ago and am still waiting on a response from customer service about my tracking. They keep sending me the same generic response. Such poor service, will not be shopping from their ever again.
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Kate
Dec 18, 2019
Never sent package, won't respond to emails.
I ordered my makeup on the 7th of November, it was not sent to be shipped until the 14th which it has now sat on the same processing message saying that USPS is still waiting for colourpop to deliver the package to them. It is now the 19th of December and there has been no change. Have tried contacting their customer service team and it has been over 48 hours without a response. I just want a refund.
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Buthaina A.
Dec 18, 2019
I never received my package and I can’t…
I never received my package and I can’t track it either Really hope someone can tell me how I can get info on my order
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Dec 18, 2019
Don't Waste Your Money!!
I placed my order on November 28th, and it was a small order (only 3 things). It's December 17th and it still hasn't shipped. I understand they can't be as good as Amazon, but 19 days?? When I emailed them ColourPop blamed it on USPS, even though USPS says they are still waiting for the package. Seriously don't waste your time and money, there are better companies to buy from.
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Sharran H.
Dec 17, 2019
Well it’s Dec 17 & my order was Nov 28
Well it’s Dec 17 & my order was Nov 28! Have not received it so very disappointed. Would probably not order again.,,.This is the time of year your company should shine & out do all the rest!!
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Carrie L.
Dec 17, 2019
Not the best customer service!
Can’t believe their transactions are done online only, no telephone number listed?!? Anyway, here’s my experience with Colourpop. Placed an order of 4 palettes, only received 3 palettes in mail. When I emailed Colourpop to replace missing item, they advised they would send out a replacement but I never received it... When I emailed Colourpop again to let them know I never received replacement item, they let me know that they’re only able to send out 1 replacement item. What? Well, I’m not going to pay for something I didn’t receive. Ultimately had to dispute the charge on my credit card for the amount of missing item.
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