ColourpopReviews of colourpop.com

I ordered the package on the 29th of November and it still hasn’t arrived. They also haven't answered my emails about the package. I still don’t have it yet.

It’s been almost a month and have yet to receive my order. I placed my order on 11/26 and got an update that a label has been created and my package is on its way to a USPS facility on 11/29. When you pull up the tracking number it still says the same and it’s 12/24! I sent an email to customer service with my order and tracking number and all I got was great news your order has shipped please give 3-5 business days to receive your shipment. Really!!!! It’s the same status so this leads me to believe my items never left colourpop. They have already taken the money out of my account like immediately. I think the least they can do is be honest and transparent. I was expecting my order in time for Christmas. I know there are many others this has happened to and it’s not right. A month is more then enough time to get orders shipped out. I have had good experiences with them in the past but this is just unacceptable. If I don’t receive my order I will be disputing the charge. It’s stealing. So I would suggest for anyone who hasn’t received their order especially if it’s been months, please get your money back and dispute the charge with your bank or credit card company. You can provide proof with your emails and tracking, order numbers that will show clearly you never received anything. This is absolutely ridiculous!

I just received a lipstick in the color Screamer. This is the nastiest lipstick I've ever put on my lips. I've used colourpop for years. But I'm extremely disappointed in this one. There was so much hype around the launch of this collaboration with one of my favorite YouTubers. For it to lead up to me putting on a very patchy lipstick that's impossible to blend, leaves feathery edges around my lips immediately upon application, stains my lips, and feels weird and unpleasant it a great disappointment.

My item arrived smashed so I couldn’t use it. When I raised this with the customer services team, they issued me a voucher for store credit, despite me asking them to send me a replacement product. They refused, and also refused to give me a refund as apparently due to the “low cost of their products” that’s not something they can do. Although the store credit was appreciated, as an international customer, I don’t think it’s fair to expect me to foot the bill for international postage and tax to buy a new product, when it was Color Pop’s fault it arrived damaged! Very disappointed with the customer service of this company!

I’ve shopped with ColourPop for quite some time now. I own over 30 pallets and usually order over $200 at a time. The last two orders ran late, and I can be patient and understand that things get backed up. But I placed an order on 11/28 for about $200 all gifts for friends and family for Christmas. Surly that’s enough time even going by their business days Monday through Friday weekends excluded. Well today is 12/20 and I have yet to receive my order (thats 16 business days) and Its still posting as pending!!! There is no customer service number to call and inquire about the status of my order. No way to cancel my order, and after Reading the return policy no refunds even though ColourPop is in the wrong. Ive written customer service and am still waiting on a response. since none of these gifts will be on time for Christmas I will have to purchase different gifts. Although affordable, its not worth it if I have to go through this when there is an issue. Very very disappointed in this company and how unprepared and unprofessional they are for not even having a number to call. Ill most definitely share my experience and opinion about this situation with family and friends so that they don’t end up in this same situation. Suggestion for ColourPop, You need to better prepare yourselves for the holiday orders and make sure you are able to deliver products in a timely manner because this alone will keep people from shopping with you because you’ll be known as an unreliable Company. UPDATE: So it is December 31st and I have yet to receive my package. Despite the multiple times I’ve contacted ColourPop the refuse to refund me my money and they haven’t even mailed my product out yet. A packing label was created on December 22nd and I signed up for tracking information and the post office updated they were still waiting to receive the package. When I contacted them regarding them still not mailing out my package they apologized and said they would reissue replacement Product! Its been over a month. I had to finally contact my bank and put a stop payment on the product and dispute the purchase since I never received my product and ColourPop refuses to refund/discount or correct there error! ITS BEEN 33 DAYS!!! They should have overnight the package at this point and refunded part of my purchase to make up for their pisspoor customer service! Now they can deal with a big bank. Not my issue anymore.

Ordered 21 days ago & my order still hasn’t shipped. Color pop has a no return or exchange policy & they won’t let you cancel your order even when they didn’t tell you they didn’t have your items in stock before you ordered. So now the items I ordered for Christmas gifts won’t be here in time & I can’t cancel the ordered to get my money back to shop elsewhere for Christmas gifts:/

After five business days and still no tracking number. I sent them a message and after the third business day still no response.

I waited three weeks for my order and they messed up my entire order. I was excited for the Frozen Anna kit but for my first order with Colourpop it was a horrible experience I spent about $100 which there was 3 items total i never received would not recommend! All that just to find out they dont allow returns, exchanges, or refunds.