ColourpopReviews of colourpop.com

J'aurais mis zéro étoile si le choix avait été proposé. Pourquoi? Nous sommes le 14 janvier et j'attends encore ma commande passée le...3 décembre. Service clientèle nullissime. Aucune réponse informative. Errements quand au suivi de la commande. Pas de renvoi de commande proposée.... Le site le plus nul du commerce en ligne

Hello I ordered my order for 1 month and I still haven't received anything and I haven't heard from you. I am very unhappy this is the first and last time that I order from you.

It's been a month since I made my pur hase and I haven't received it

I ordered a gift in late November for Christmas season sbit could get here in time and everything was going fine until I got the notification that my package was being sent back because I put in my adress wrong and I checked and I did totally my fault. I emailed colourpop and they said that once the package got back I would get. refund which was completely fine too I could just buy another gift but it took almost a month for the package to be returned and past the 7-10 business delay and have not seen a single penny of my money

Still haven’t received my package

good products garbage customer service.. i ordered a large byop an eyeliner and a highlighter for my mother as a Christmas gift.. i wrapped the shadows and palette in a gift box and a week later exchanged gifts with her.. 1 shadow was missing... so i emailed colourpop and asked to have another one sent to me and this is what i had to do ... order number... account number .. paypal invoice number last 4 digits of all of my credit cards (6).. packing slip number then they wanted a PICTURE of the "missing eye shadow" claiming they needed PICTURES per policy.. picture of what? if i didn't get the product there is nothing to take a picture of right? i told them forget it . absolute nonsense.. they clearly just didn't want to be out of a $4 eye shadow and that is pretty pathetic and sad.. after i gave them everything but pictures.. i told them to stop emailing me .. it was obvious they weren't going to send me another one and were making me jump through all of these hoops and stringing me along until i gave up.. and i was tired of the b.s im not going to waste my time going back and forth .. nothing was good enough .. every time i sent them something they needed more.. for a $4 item.. i have never encountered something so pathetic in my life.. so desperate to not have to send a customer something they failed to include in the original order.. i dont care how good the products are for the price.. id rather spend $70 on an eye shadow and not deal with garbage customer service and policies that dont make sense.. will never buy from them again

I Made 2 orders and never received them! The mail said it did on dec-2-19 @ dec-3-19 And still nothing.....

I have only ever the placed two orders with Colourpop. Both had missing and damaged items. (Both times I sent photos directly after opening my package.) The first order was corrected and handled in a way that made me feel I was in good hands. The second order has still not been resolved, and at this point they have stopped responding to my emails. I am unaware of any other way to contact any customer service. The lack of professionalism is appalling. My experience has truly made me feel like Colourpop sees me as a number and a dollar sign than a human being. Although I was really excited to try their products, I sadly cannot move forward supporting a company that doesn’t care about the customer. To top it off, I was planning on giving some of the items as Christmas gifts, but now I only have damaged product and I’m being ignored. I highly recommend you don’t waste your time or money on Colourpop.