ColourpopReviews of colourpop.com

Product took ages to arrive and part of the order was damaged. As I am in Canada, I’m paying a premium for the products to begin with. Rather than offering a replacement or any other reasonable compensation, a credit was applied to my account which means I get nothing unless I want to try placing another order, overpay for products again and hope they don’t show up damaged. Colour pop might be a great company for US customers but for those of us outside the states, it’s a joke. They are not interested in customer service or retention. Overall a horrible experience.

Terrible service I ordered goods and they did not tell me there was a back log for delivery. It took more than 10 working days for me to get my parcel within the USA and I had left the country, now my package is still stuck in the USA and no refund available. I will NOT purchase goods or support this company ever again.

Now, I don't usually write reviews but this instance I feel it's necessary. The delivery is awful, I've ordered things from America before and it's been fine, but in this instance it wasn't. I ordered Safiya's lipstick collection, it took a month to get here. I wish I could rate them better, because the lipsticks are actually stunning (despite the box looking like it had a fight with a lion along the way) however, I can't due to the fact I had hardly any contact despite reaching out multiple times. I tried several times to reach out to customer service for some kind of update (as the tracking system doesn't work very well) to no reply, had to reach out to them on Instagram and all I was told was 'contact customer service' when I had mentioned that they were not replying. I'm sure not everyone has had this experience, however, when you are paying about £12 for international shipping and another £11 for taxes I would expect a little bit better customer service.

Bad service ever. Takes 1 month for the package to be arrived. Planning to give it for Christmas gift, but couldnt arrived on time. Now all 3 palettes such a waste :(

I didn't get my package.

It took 2.5 weeks to recieve my order, and i had to reach out to them to get status updates.

I paid 120€ for some bad lipsticks and a pallete, amazing! never buying again

They sent me a product with a HAIR in it. Disgusting and unhygienic. But just to make it worse, they only offered me a coupon that wouldn't cover the whole product cost (it was in sale when I bought it) nor shipping. When I told them that I wasn't about to spend $13 on it, they offered me a "one-time courtesy" refund..... lol! What a bad company! They clearly don't care about their customers and a hair ????? It's so disgusting I don't understand how something like that happened. Never buying a thing from them again.