ColourpopReviews of colourpop.com

They severely mishandled the shipping situation going into the holiday season. I placed my order on the first week of December. I received no update on the shipping status of my order in over two weeks, at which time it wasn't even an update, but rather a notice that things are delayed due to the holiday season. If they were already having those problems since the black friday/cyber monday deals (i.e. the start of the shopping holiday season), they should have disclosed it more openly so the customer would not be anxious that the order was lost. After seeing other customers that ordered the same product I did and they got duplicates of some colours instead of the full 6 colour set, I grew increasingly anxious; especially when they shared that colourpop then refused to return their money or fix their order...

Customer service is horrible and never get a reply or status regarding your order

I received a discount coupon for signing up which I tried to apply to this (my first) purchase but it would not apply the code. I will not be shopping here again which is unfortunate because it is my granddaughter’s favorite site.

Didn't receive the product after many, many emails back and forth about rerouting to get it to me and more, they stopped responding. Want a refund, am told they don't do refunds. Who gets to say that?

I still have not received my order. I wouldn’t order from this company ever again.

My box was missing my eyeliner. I had tossed the box as trash, forgetting I even order that. I later was doing my makeup and thought how nice it would be to have white eyeliner.. then it dawned on me. Without the box, invoice paper, and pictures I couldn’t get the item. It was cheap, so I’m not super mad, but still. It’d be nice to get what you pay for.

Took a month to get eyeliners delivered. Not worth the wait.

Je n’ai jamais reçu ma commande