ColourpopReviews of colourpop.com

The package never arrived. USPS says they delivered it. And Colourpop never answered my email or inquiry. It was going to be one of my girlfriends presents for Christmas. I'll never order from them again.

My experience was horrible it took a month to get my order. And I feel like they only sent my order when they did was because I put a request in to get a refund.

The quality control is something to be ashamed of. I purchased a large package of lipsticks and almost 50% of them had some issue-whether it be hair/fuzz stuck to them, smudged or dented, lipstick on the outside of the tube, or little spots that look like mold. And I was going to give it as a gift. Their customer service sent replacements for all of the affected lipsticks, but I would have preferred an entirely new set (since almost half of them had issues) or just a refund. Some of the replacements ended up having the same issues. I like that they are an affordable company, but honestly the quality control was bad enough that I don’t want to purchase anything from them again. Also to note, they use mica in their products. Buyer beware for sure, because you may not get your money’s worth.

Placed an order and two weeks passed by and I had to cancel.

Its been 1 month and a half and I still haven't received my order, no one can give me a true answer for where my order is and when is going to arrive. This has been the worst shopping experience I had so far where no one can give me an answer of the whereabouts of my products.

Worst customer service, after sending wrong item, they didn't even apologize for it, but instead acting as if it is my fault.

I have ordered something on December 7th and still haven.t received my order.

The entire process was so terrible. I ordered the beginning of December my funds were deducted immediately, but I never received confirmation/tracking/shipping info. No updates/status of my order, until I reached out to colourpop a few times. The customer service was awful they have such an nonchalant attitude of service didn’t care at all about the quality of service, just replied “ their products were a smash” so there’s a delay... thank you” which was so totally rude, unprofessional and discourteous. The slam of it all after 3 1/2 weeks multiple emails to the company the order came 2 days before Christmas and was missing the main product I wanted as a gift without explanation then I get a email that it was out of stock and will ship whenever!!! How do you tell a customer that what they ordered/purchased weeks ago is now out-of-stock. Not to mention after Christmas I had to contact them yet again about my product it’s like they forgot and it still took almost over 2 weeks to finally get the product a month after ordering and well after the needed Christmas Day. Colourpop never tried to remedy the issue if not right at least better. I got a you’re bothering us type attitude, we have hot products we’re busy selling so we’ll get to you if we can. This was by far the worst customer service experience I have experienced with online shopping and in retail stores. It’s soooo sad colourpop customer service/ entire online shopping processes are so poor. Their response/reply time ridiculous with a coarse attitude of reply/service. No stars is my actual rating, however you can’t select 0.Without the customers, where/what would the company be. Colourpop could definitely use a lot of work and or help with customer service, care and satisfaction.