ColourpopReviews of colourpop.com

palette broke due to poor shipping conditions and i couldnt get a replacement because the processing time was so long and the product went out of stock. I had to email about 5 times to get a full refund.

There is no reason for a company as big as Colourpop not to have a return policy. Don't give me that, "We're indy" crap. Smaller indy companies has great return policies. You're carried in Ulta, you have a product launch every damn week for Christ's sake. Get it together and establish a return policy.

It has been more than a month but I still have not received my order.

Bought the eyeliner, used it once.I went to use it a second time it broke and fell down my sink.The purchase I made with the eyeliner was a Christmas present so I didn't open it immediately. I had No idea you only get a two week grace period for returns or problems! Will Never make another purchase here!!!!

For more than a month, I did not receive the package☹️☹️☹️

The BFF mascara flakes and smudged all off by the end of the day. I bought multiples of these and gave them to friends and co workers at Christmas time. Everyone has the same complaint. Also, don’t be in a big hurry. My stuff didn’t even ship for 11 business days, then took forever to get to me. If you need it in a month, better order now.

Customer service was extremely uncommunicative and unhelpful. I had to reach out on social media multiple times before my problem was looked into.

So my story started on 5 nov 2019, when I made order for eyeliner and palette with 12 eyeshadows. It arrived in 4 days from USA to Germany and then got stuck there for one month. Meanwhile one of friends of mine made order the same dates and her parcel got lost as well but she was offered to be refunded or to resent the parcel right away. This was processed for her very fast. And for me no answer from Customer Support for one week and then they just sent me their policy, but I already knew from my friend that there is an issue. OK. Then after more than 1 month they decided to resent the order and no refund allowed, and again it stuck in Germany according to the tracking. In the end today I received it and guess what, on package the indicated date is 6 NOV. And today is 21 JAN 2020!!!!! All of my eyeshadows are without palette cause it was out of stock and no replacement allowed, separated, it's awful. How should I use it and keep it?! Some of colours has on package the same name as I ordered but it look totally different in reality than on their official page! I don't need your freaking voucher for palette base! I'm not gonna take that risk again! First time ordering and such disappointment. VERY VERY POOR CUSTOMER SUPPORT SERVICE & not helpful at all!!! Fix your problem cause I see I'm not the first one.