ColourpopReviews of colourpop.com

Extremely slow shipment

This was my first time shopping with colourpop and I was very disappointed with the experience. I ordered 2 of the same product, one for myself and one for my sister as a gift. I am living in Australia so was expecting a wait for the products to arrived and I was so pleased to see the package when it came but was extremely disappointed to find that only one of the products was in the package. I contacted customer service regarding this and the response was to ask me to send a picture of the product and packaging (how this would help to show I hadn’t received one of the products was unclear). After another couple of days I was offered a coupon for the “original” price of the product - however since I am in Australia, when I ordered the product I had to pay 10% GST. I asked that the rest of my order just be sent out as I had already paid tax on the product and did not want to have to pay this again, the response was to offer a refund for the “original” price of the product. Again I responded saying that if I was to be given a refund I wanted this to include the value of the tax I had already paid for to the company. The next email I received stated that I would be issued with a refund. When the refund was received it was for the price of the original product and did not include the actual cost I had paid including tax. This company is unable to fulfil basic orders and has dreadful customer service that leaves the customer out of pocket. Avoid.

I ordered more than a month ago and I still haven't receive my packet. So far, the colour pop experience has not been good. The customer service was not of much help either, I was juts asked to ask my local post office. The packet didn't even leave the US. Hoping the situation will change quickly because I love colourpop and it would be a shame to stop buying the products due to shipping issues. Thank you.

I have not received my shipment, I have Contacted USPS for updates over 20 days ago, but there is no feedback or acknowledgment of my query. I would suggest a 2nd option for International shipping such as UPS. Its been a month, the goods are apparently in my country but have not been delivered according to their online tracking.

Never received my package.

i ordered something for xmas . After a week or so i sent them an email wondering where my product was and they never answered me. When i requested they cancel my order then they responded to my email. They did refund me quickly tho.

I had a terrible experience with Colorpop. I had ordered some eye shadow for my granddaughter; my daughter ordered them also. We both cancelled our orders unbeknownst to each other. I immediately placed another order on the same day I cancelled. I never recd a new order or confirmation but my credit card was charged.. I had no less than 10+ e-mails back & forth with your company (as you have no cust serv phone number, which in itself is no service!). Each time I carefully explained what had happened & that I wanted a confirmation that my new order was in process. Each time I got your stupid "one of our lovely representatives will be in contact with you" . Each time they erroneously looked at my cancelled order and told me that my order had been cancelled! I was so frustrated....each time I explained AGAIN that I had re-ordered but had recd no confirmation and no order number to follow up on. This went on for two weeks without any satisfaction. I was so disappointed because this was my Xmas gift to my granddaughter. I would have gotten something else, but you had my money and I had no new order number! Well, miraculously, on Chrismas Day my order appeared on my doorstep! Although I am delighted that it arrived, NO ONE in your organization could ever give me any verification of a new order, or any satisfactory answers regarding the entire situation.

Horrible never will buy colorpop again. Purchase order did check it right away they sent me wrong item in correct box. Email them said since waited more than 2 week nothing could be done.