ColourpopReviews of colourpop.com

I was excited to try ColourPop products for the first time. I placed an order with them in the morning and only a few hours later I got an email saying they are having a sale sitewide of 25% off. I was super bummed because had this sale been going on when I ordered a few hours earlier I would have definitely bought more products to try out. I emailed the company asking if I could cancel my order and reorder with this promotion and they were anything but accommodating saying that I didn’t order within the promotional window so there was nothing they could do. They wouldn’t even so much as give me a store credit for what the price difference would have been on my total had I got the 25% off. I could understand if I had ordered a day or more earlier than when the promotion launched but I was only a few hours outside that time frame. Most any company I have ever bought products from would be more than willing to honor the promotion and care about their customers satisfaction. This company clearly does not. So unfortunately no matter how much I may enjoy the products I will no longer be ordering from them.

They took way too long to send out my purchased item.Getting feedback from their customer service dept. was impossible. I bought this as a Christmas gift, and I will never purchase from Colourpop again.

I never received my product. Emails where responded with vague promises. I’m out $75.00 and these were Christmas gifts. Zero stars is more accurate

Makeup came in crushed damaged boxes, contacted them and they didn’t want to replace them

I bought the new Safiya lipstick kit, they are the most horrible lipsticks I've bought especially for the amount it costs. They dont stay on the lips like described, not even the matte ones. The colors are beautiful but the quality is cheap. Customer service is even worse. I had an order stolen from my front door and they wouldn't give me a god damn refund, never buying from this company again!

Terrible customer service that doesn’t respond when asked about eta for delivery. I had to email them 3-5 times before anyone finally responded.

Incomplete order dispatched to Ireland. Refused to replace the item and left me with an incomplete palette. Customer service a joke. Never again

I got the Safiya Nygaaed 5 piece lipstick set and got 3 tubes of FRED. Spent a lot of money to get the kit sent to Canada. Customer service didn't care. So will never use this company again. Oh they did offer me a 8$ next time credit for next time... What next time you won't send the right stuff out the first time!